{"code":"0","msg":"操作成功","data":[{"moduleId":100,"moduleValues":"平台类","list":[{"id":1,"moduleId":"100","faqType":"2","faqQuestion":"关于签名、以及发送请求的工具类,平台是否支持多语言版本的SDK？","faqAnswerUrl":"","faqAnswer":"目前支持JAVA，.NET，PHP三种语言开发SDK。具体参见：https://opendj.jd.com/staticnew/widgets/resources.html?id=2030","faqStatus":"1","faqSortNum":1,"createTime":1490603853000,"createBy":"root","updateTime":1685583008000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":167,"moduleId":"100","faqType":"1","faqQuestion":"已入驻商家如何联系到家运营？","faqAnswerUrl":"","faqAnswer":"已入驻的商家在对接到家开放平台过程中遇到需要联系对应到家运营联系人时，若不清楚到家运营联系方式可查询：商家中心-商家设置-商家资质合同获得到家运营联系方式。","faqStatus":"1","faqSortNum":1,"createTime":1563875752000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":2,"moduleId":"100","faqType":"3","faqQuestion":"商家联系人如收到授权码(token)即将过期短信提醒，该如何通过系统操作续延授权码？","faqAnswerUrl":"","faqAnswer":"请先确认商家侧在到家开放平台(https://opendj.jd.com)授权的方式。目前有两种授权方式：\r\n<br/>（1）、开发者申请授权，需要开发者帐号登录操作；\r\n<br/>（2）、商家自助对接授权，只需商家帐号登录。 \r\n<br/>具体操作流程请参见：https://opendj.jd.com/staticnew/widgets/resources.html?id=2001","faqStatus":"1","faqSortNum":2,"createTime":1490603900000,"createBy":"root","updateTime":1685583131000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":3,"moduleId":"100","faqType":"3","faqQuestion":"开发者如何修改手机号码？","faqAnswerUrl":"","faqAnswer":"1、开发者账号查询路径：开放平台-管理中心-修改个人信息；\r\n<br/>2、如之前手机号码无法使用，请提供开发者营业执照、开发者账号、原手机号码，需修改手机号码，提交在线问答提问；","faqStatus":"1","faqSortNum":4,"createTime":1490603941000,"createBy":"root","updateTime":1657182976000,"updateBy":"ext.weina5","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":4,"moduleId":"100","faqType":"3","faqQuestion":"ISV模式商家登陆后为什么查看不到待授权信息？","faqAnswerUrl":"","faqAnswer":"在ISV开发者账号向商家申请授权时，请输入商家中心的商家ID，进入授权列表开发者账号发起授权申请才会显示授权信息；\r\n<br/>发起授权说明文档：https://opendj.jd.com/staticnew/widgets/resources.html?id=2001","faqStatus":"1","faqSortNum":5,"createTime":1490603998000,"createBy":"root","updateTime":1685583184000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":172,"moduleId":"100","faqType":"1","faqQuestion":"开发者账号资质信息怎么填写？","faqAnswerUrl":"","faqAnswer":"1、需要填写开发者营业执照企业名称；\r\n<br/>2、开发者营业执照统一社会信用代码；\r\n<br/>3、开发者营业执照照片且加盖公司红章；\r\n<br/>4、开发者账号使用人授权书，授权书姓名位置需要填写使用开发者账号管理人员姓名，加盖开发者公司红章\r\n<br/>5、开发得提供公安机关三级等保证明，不限期限；","faqStatus":"1","faqSortNum":5,"createTime":1660212259000,"createBy":"ext.weina5","updateTime":1660213528000,"updateBy":"ext.weina5","classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":49,"moduleId":"100","faqType":"2","faqQuestion":"授权流程中，填写“接收授权码的服务器URL”有什么技术要求？","faqAnswerUrl":"","faqAnswer":"授权过程中，到家会向该回调地址发送授权信息，包括商家授权码（token）信息，开发者模式接入的还会收到应用授权验证码（code）。会以POST表单（name/value）请求方式发送参数到商家回调公网地址上，具体形式为(仅为示例)：token={\"token\":\"****************\",\"expires_in\":\"31104000\",\"time\":\"1450695743010\",\"uid\":\"\",\"user_nick\":\"zhangsan\",\"venderId\":\"71598\"}\r\n注：expires_in：token有效期(精确到秒)；time：token创建时间(精确到毫秒)；Token有效期一年，续延Token时也会向该回调地址发送新Token。\r\n<br/>（1）、不需要域名，ip地址也可以，但外网要能够访问；\r\n<br/>（2）、该url需要接收到家系统发送的消息，并保存记录授权token信息，用户接口调用时传参使用；\r\n<br/>（3）、收到到家消息后，该地址返回Http响应状态码statusCode要求：200；\r\n<br/>（4）、该地址返回值内容格式要求：{\"code\":\"0\",\"msg\":\"success\",\"data\":\"\"}。","faqStatus":"1","faqSortNum":6,"createTime":1497608500000,"createBy":"root","updateTime":1623207657000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":242,"moduleId":"100","faqType":"2","faqQuestion":"公安部信息安全等保证明","faqAnswerUrl":"","faqAnswer":"目前没有网络安全等保证明怎么办？\r\n<br/>答：可以申请等保证明的临时延期。\r\n<br/>1、提供开发者账号\r\n<br/>2、需要临时通过的时长(最长不超过3个月)\r\n<br/>3、需要提供：开发者资质、授权书附件查询操作位置授权文档(登录开放平台门户-->企业认证管理-->保存授权文档图片)\r\n<br/>4、发送邮件进行备案模版如下：\r\n<br/>开发者账号为：XXXX\r\n<br/>申请日期：XXX年XX月XXX日申请等保证明延期三个月\r\n<br/>附件：授权书图片、资质图片\r\n<br/>发送邮件到：org.jd.djkfpt1@jd.com\r\n<br/>5、把邮件发送截图上传到开发者账号上传证明操作位置：管理中心---账号管理---资质信息--等保证明位置\r\n<br/>6、邮件报备后请把授权延期邮箱截图传到等保资质处等待审核通过即可","faqStatus":"1","faqSortNum":6,"createTime":1701760221000,"createBy":"weina24","updateTime":1701760396000,"updateBy":"weina24","classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":36,"moduleId":"100","faqType":"3","faqQuestion":"填写接收授权码服务器URL授权成功后，为什么服务器收不到授权码（token）？","faqAnswerUrl":"","faqAnswer":"具体参见技术要求，检查URL是否填写正确。此外，如商家自助对接申请时，需要确定技术实现方式是否选择正确（商家自研or开发者接入）。如果ISV合作模式的商家之前错误选择了商家自助授权，可点击“通过开发者方式接入，撤销当前商家自助授权”更换。","faqStatus":"1","faqSortNum":7,"createTime":1493798785000,"createBy":"root","updateTime":1623204279000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":173,"moduleId":"100","faqType":"2","faqQuestion":"京东到家授权新创建的应用，显示待审批状态呢？","faqAnswerUrl":"","faqAnswer":"为减少网络信息安全风险性，提升信息管理系统的安全防护能力。开发者发起授权应用时，需要到家平台操作审核通过后，开发者才能发起商家应用申请。","faqStatus":"1","faqSortNum":7,"createTime":1660640064000,"createBy":"ext.weina5","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":5,"classificationSecondName":"其他业务问题"},{"id":5,"moduleId":"100","faqType":"2","faqQuestion":"app_secret使用注意事项？","faqAnswerUrl":"","faqAnswer":"在调用方计算签名时，需要app_secret参与运算；在调用API接口传入参时，不需要再传app_secret参数，禁止网络传输。","faqStatus":"1","faqSortNum":8,"createTime":1490604048000,"createBy":"root","updateTime":1623204531000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":41,"moduleId":"100","faqType":"3","faqQuestion":"各类接口的pin、optPin、updatePin、operator等字段的“操作人”代表什么？","faqAnswerUrl":null,"faqAnswer":"如果商家接入模式是自研，则操作人为商家账号；如果商家通过ISV合作伙伴接入，则操作人为开发者账号。","faqStatus":"1","faqSortNum":9,"createTime":1493884983000,"createBy":"root","updateTime":1497608560000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":52,"moduleId":"100","faqType":"2","faqQuestion":"对接消息类接口，到家给商家推送消息时，商家需要返回什么结果？","faqAnswerUrl":"","faqAnswer":"{\"code\":\"0\",\"msg\":\"success\",\"data\":\"\"}。详情请见消息类接口开发指南：https://opendj.jd.com/staticnew/widgets/resources.html?id=2016","faqStatus":"1","faqSortNum":10,"createTime":1500029379000,"createBy":"root","updateTime":1685583380000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":6,"moduleId":"100","faqType":"2","faqQuestion":"怎样构建测试数据？","faqAnswerUrl":"","faqAnswer":"通过API明细页面中的“API测试工具”来进行接口Mockapi测试，可到开放平台管理中心-接口配置及测试页面，配置接口出参，商家可以对接口部分出参自定义配置值，测试时，接口返回值优先按照商家配置值返回，否则接口按默认值返回数据。","faqStatus":"1","faqSortNum":11,"createTime":1490604083000,"createBy":"root","updateTime":1536287026000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":7,"moduleId":"100","faqType":"3","faqQuestion":"商家系统对接京东到家开放平台，该如何创建线上测试门店？","faqAnswerUrl":"","faqAnswer":"1、商家通过商家中心（store.jddj.com）-商家设置-门店设置\r\n<br/>2、创建拉萨地区的测试门店，可联系负责您的到家运营人员，提供给您创建测试门店文档；详情请见线上测试流程：https://opendj.jd.com/staticnew/widgets/resources.html?id=4001","faqStatus":"1","faqSortNum":12,"createTime":1490604108000,"createBy":"root","updateTime":1685583448000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":54,"moduleId":"100","faqType":"2","faqQuestion":"UUID是什么如何使用及定义？","faqAnswerUrl":"","faqAnswer":"UUID为接口返回值中这样的“UUID[fb59452703964a6bb36e6b2b637a77fd]”一串字符，\r\n<br/>在返回值的最外层，code，msg，data并列的三个字端，UUID在msg里面\r\n<br/>举例：\r\n<br/>[code=0, msg=操作成功, UUID[5e4ef7c8f2594648b786b9a40fad1271], <br/>data={\"result\":{\"outSkuId\":null,\"skuId\":\"2011897799\"},\"msg\":\"成功\",\"code\":\"0\",\"success\":true,\"detail\":null}]\r\n<br/>建议商家日志系统中做好返回值UUID的保存，如调取接口遇到异常问题，需提供UUID反馈给到家技术或者提交在线问答快速定位并解决问题。","faqStatus":"1","faqSortNum":13,"createTime":1502101951000,"createBy":"root","updateTime":1657260183000,"updateBy":"ext.weina5","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":37,"moduleId":"100","faqType":"1","faqQuestion":"商家ID从哪里查看？","faqAnswerUrl":"","faqAnswer":"在商家后台（store.jddj.com）点击商家设置-商家资质合同，查看商家编号。","faqStatus":"1","faqSortNum":14,"createTime":1493798886000,"createBy":"root","updateTime":1542943621000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":39,"moduleId":"100","faqType":"3","faqQuestion":"已经对接过开放平台的商家，又开通了新的城市业务，且在到家创建了新的商家账号，系统如何对接？","faqAnswerUrl":"","faqAnswer":"在到家有两个商家账号时，商家的两个城市共享同一套系统，无需二次开发，到家的接口实现逻辑可以复用，只需在到家开放平台发起新商家ID授权，这样商家系统在接口调用时能够根据授权信息的不同而实现不同城市商家的动态调整及调用。","faqStatus":"1","faqSortNum":15,"createTime":1493884849000,"createBy":"root","updateTime":1657260557000,"updateBy":"ext.weina5","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":47,"moduleId":"100","faqType":"3","faqQuestion":"同一商家由于需求不同，需要授权给多个开发者，该如何做系统对接？","faqAnswerUrl":"","faqAnswer":"1、同一个商家是可以授权给多个开发者，开发者之间可配置不同的回调地址；\r\n<br/>2、同一商家的第一个开发者申请授权成功并选择对接方案后，第二个开发者再申请授权并选择方案时会覆盖第一个开发者的方案。由于接口方案是商家维度共享的，所以，接口方案应该为商家对两方开发者对接方案的合集，在经过双方沟通总体方案之后，各自在独立开发对接。","faqStatus":"1","faqSortNum":16,"createTime":1496632846000,"createBy":"root","updateTime":1657260668000,"updateBy":"ext.weina5","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":8,"moduleId":"100","faqType":"3","faqQuestion":"商家账号、开发者账号对接遇到问题后,联系不到京东到家技术怎么办？","faqAnswerUrl":"","faqAnswer":"到家侧提供在线问答系统(https://opendj.jd.com/staticnew/widgets/resources.html?id=2043),可以通过商家帐号、开发者账号登录门户，提交在线问答(注意提交的问题类型)，提交问题时如遇到提交异常，可更改地址为hppts的格式进行提交，提交成功到家侧会有专人处理问题。","faqStatus":"1","faqSortNum":17,"createTime":1490604260000,"createBy":"root","updateTime":1685583713000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":60,"moduleId":"100","faqType":"3","faqQuestion":"系统对接商家及开发者收到token即将过期的提醒如何操作？","faqAnswerUrl":"","faqAnswer":"1、token临期一个月开始，会在失效前30天、15天、7天、1天有短信提醒，收到提醒，商家账号、开发者账号登录到家开放平台门户系统进行延期操作；\r\n<br/>2、新旧Token在操作更新授权码按钮后，会自动生成一个新Token。平台支持新旧Token并存接口调用一个月时间，商家须在一个月内更换到新的Token，若继续使用旧Token不更换新的，一个月后旧Token会过期。\r\n<br/>具体可参见token授权续延指南（https://opendj.jd.com/staticnew/widgets/resources.html?id=2022）","faqStatus":"1","faqSortNum":18,"createTime":1507774754000,"createBy":"root","updateTime":1685583755000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":62,"moduleId":"100","faqType":"3","faqQuestion":"平台消息类接口推送消息，会有多久的延迟？","faqAnswerUrl":"","faqAnswer":"开放平台消息推送一般延迟不会超过20s。","faqStatus":"1","faqSortNum":19,"createTime":1509951680000,"createBy":"root","updateTime":1657782502000,"updateBy":"ext.weina5","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":79,"moduleId":"100","faqType":"2","faqQuestion":"一个商家在全国多城市都有门店，如何进行系统对接？","faqAnswerUrl":"","faqAnswer":"方式有两种：\r\n（1）在到家平台只入驻一个商家，涵盖全国各城市门店。则对接时，可根据情况选商家自助接入或者开发者模式接入，如果是开发者模式接入，只需要创建一个应用即可，所有门店可共享此应用授权。\r\n<br/>（2）在到家平台按城市维度分别入驻多个商家，对接时可根据情况选商家自助接入或者开发者模式接入，如果是开发者模式接入，需创建不同的应用，再分别向这些商家申请授权。","faqStatus":"1","faqSortNum":20,"createTime":1512524812000,"createBy":"root","updateTime":1658473096000,"updateBy":"ext.weina5","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":89,"moduleId":"100","faqType":"2","faqQuestion":"如何进行接口测试？","faqAnswerUrl":"","faqAnswer":"1、到家接口类点击启用可以直接线上调取，无需线上测试通过；消息类是需要测试通过且上线才能使用；\r\n<br/>2、如果需要测试接口可通过单接口沙箱环境测试通过，再借助沙箱全链路测试工具（访问https://opendj.jd.com/staticnew/widgets/resources.html?id=2033）通过线上实际数据完成业务流程测试；\r\n<br/>3、在单接口测试通过后，可以直接上线，也可以做沙箱全链路业务流程测试，通过后再上线。另外，对于已成功上线的接口无需重复测试上线，只需对新增或修改的接口进行测试上线，即只对本次上线的接口勾选测试上线操作。","faqStatus":"1","faqSortNum":21,"createTime":1512544586000,"createBy":"root","updateTime":1685670746000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":92,"moduleId":"100","faqType":"2","faqQuestion":"请求接口调用时抛出Connection Rest 异常，遇到该类问题怎么解决？","faqAnswerUrl":"","faqAnswer":"通常是网络运营商网络质量不稳定导致的，请尝试重新进行接口调用，如还解决不了问题，请将出问题的现象以及异常信息、解析到家域名（https://opendj.jd.com）对应的IP等信息，以在线问答（https://opendj.jd.com/staticnew/widgets/resources.html?id=2014）形式反馈给开放平台。","faqStatus":"1","faqSortNum":22,"createTime":1517565417000,"createBy":"root","updateTime":1688522836000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":109,"moduleId":"100","faqType":"2","faqQuestion":"接口经常提示\"API调用超出限制阈值\"的情况，怎么解决？","faqAnswerUrl":"","faqAnswer":"登录开放平台门户（https://opendj.jd.com），接口限频管理栏，自助申请提升限频。 说明申请原因：如说明对应商家订单量、商品数量等，并给出最新一次调用接口返回调用超频提示的uuid，提交限频申请不超过默认值的2倍，如有特殊要求请联系负责您的到家运营人员协助联系开放平台处理人员进行限频评估；","faqStatus":"1","faqSortNum":24,"createTime":1534157522000,"createBy":"root","updateTime":1688522902000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":111,"moduleId":"100","faqType":"2","faqQuestion":"到家接口限频是按照什么维度来限制的？","faqAnswerUrl":"","faqAnswer":"接口是以商家维度配置的，接口限频也是商家维度，开放平台每个接口限频数不同，当调取接口返回10032错误码，需中断1分钟后重新调取接口，如限频不足可登录开放平台门户（https://opendj.jd.com）进行申请；","faqStatus":"1","faqSortNum":25,"createTime":1536287139000,"createBy":"root","updateTime":1688522953000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":116,"moduleId":"100","faqType":"2","faqQuestion":"消息类接口中的入参怎么填写？","faqAnswerUrl":"https://opendj.jd.com/staticnew/widgets/resources.html?id=2016","faqAnswer":"消息类接口中的入参为到家开放平台发送给商家的消息报文字段，无需商家填写；\r\n<br/>消息类接口中的出参是需要商家返回给到家的内容，需要填写，更多说明参考《消息类接口开发规范》。","faqStatus":"1","faqSortNum":26,"createTime":1536305900000,"createBy":"root","updateTime":1536305949000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":119,"moduleId":"100","faqType":"1","faqQuestion":"商家主账户如何设置白名单？","faqAnswerUrl":"","faqAnswer":"商家主账户设置白名单，管理中心-配置登录白名单-添加白名单账号\r\n<br/>注：白名单帐号需要手工录入添加，(需要把当前登录帐号添加到白名单)，否则当前登录账号将无法在次登录。","faqStatus":"1","faqSortNum":27,"createTime":1542179250000,"createBy":"root","updateTime":1660211915000,"updateBy":"ext.weina5","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":121,"moduleId":"100","faqType":"2","faqQuestion":"接口、消息上线及接口字段","faqAnswerUrl":"","faqAnswer":"常规接口无需测试通过点击上线，接口启用状态可直接线上调取，上线之前无需勾选接口；\r\n<br/>通知类消息接口需要测试通过并上线。 各个消息按照开放平台门户上的消息说明对接，只关注已开放的字段。","faqStatus":"1","faqSortNum":28,"createTime":1542181533000,"createBy":"root","updateTime":1660211970000,"updateBy":"ext.weina5","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":124,"moduleId":"100","faqType":"2","faqQuestion":"当线上调试或正常使用接口时，如接口报错，该如何处理？","faqAnswerUrl":"","faqAnswer":"请先根据返回错误提示自行核查，如还不能解决问题，商家系统日志需输出返回值中的UUID信息，在出现问题时提供给到家技术提交在线问答（http://t.cn/EMuefUG）提问，便于其迅速定位问题并给出解决办法。","faqStatus":"1","faqSortNum":29,"createTime":1542954982000,"createBy":"root","updateTime":1660212005000,"updateBy":"ext.weina5","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":125,"moduleId":"100","faqType":"2","faqQuestion":"接口调用，平台级状态码提示-1报错，需要怎么排查？","faqAnswerUrl":"","faqAnswer":"（1）、检查token是否正确，是否是当前商家对应的token；\r\n<br/>（2）、检查下入参的参数格式是否有问题，比如参数类型是否正确，格式是否正确，是否按照平台接口文档规定的格式上传；\r\n<br/>（3）、检查下接口调用是否超时，重试解决；","faqStatus":"1","faqSortNum":30,"createTime":1542955101000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":128,"moduleId":"100","faqType":"3","faqQuestion":"开放平台消息中billId指的是什么？各类ID意思包含哪些？","faqAnswerUrl":"","faqAnswer":"咱们消息中的billId就是不同业务中的Id，订单消息中billId就是订单号，售后消息中billId就是售后号，商品消息中billId就是商品id，门店消息中billId就是门店编号；\r\n<br/>根据消息名称可分别对应为商品id、品牌id、类目id、订单id（对应评价相关消息、订单类相关消息、财务类相关消息）、售后单id。","faqStatus":"1","faqSortNum":30,"createTime":1542955758000,"createBy":"root","updateTime":1711072603000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":133,"moduleId":"100","faqType":"2","faqQuestion":"【根据订单号查询商家门店评价信息接口 】接口里面的日期json格式该怎么转？","faqAnswerUrl":"","faqAnswer":"在泛解析时，声明为Date型变量，JSON解析时会自动转换成Date对象。","faqStatus":"1","faqSortNum":32,"createTime":1543388473000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":140,"moduleId":"100","faqType":"3","faqQuestion":"新增门店后，对接的系统还需要再次对接么？","faqAnswerUrl":"","faqAnswer":"系统对接是商家维度的，新增门店无需再次对接系统。只需根据商家系统的逻辑，做对应数据处理即可。","faqStatus":"1","faqSortNum":33,"createTime":1544753676000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":149,"moduleId":"100","faqType":"3","faqQuestion":"撤销应用授权会有什么影响？","faqAnswerUrl":"","faqAnswer":"撤销应用授权，会导致授权失效，接口调用失败，终止线上业务与商家系统间的数据同步。","faqStatus":"1","faqSortNum":34,"createTime":1544754332000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":150,"moduleId":"100","faqType":"3","faqQuestion":"如何更改对接开发商？","faqAnswerUrl":"","faqAnswer":"新开发商按照开发者模式正常对接，新开发商先完成接口测试开发，在撤销旧开发商的授权时，可能会影响线上业务流程。所以，需要新开发商在对接测试通过后再进行授权变更。","faqStatus":"1","faqSortNum":35,"createTime":1544754373000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":48,"moduleId":"100","faqType":"3","faqQuestion":"进入开放平台开始对接，选择商家模式后，进入商家信息确认页时，提示“操作失败……\"是为什么？","faqAnswerUrl":"","faqAnswer":"平台获取商家主数据中商家信息异常，说明还没有在到家平台成功入驻，无法开始系统对接。请进入商家中心（store.jddj.com）-商家设置-商家资质合同页面，查看流程是否已经是最后的“完成”状态。","faqStatus":"1","faqSortNum":36,"createTime":1497608484000,"createBy":"root","updateTime":1660212839000,"updateBy":"ext.weina5","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""}]},{"moduleId":120,"moduleValues":"商品类","list":[{"id":9,"moduleId":"120","faqType":"2","faqQuestion":"查询商家已上传商品信息列表接口为什么将删除的商品也返回了？","faqAnswerUrl":"","faqAnswer":"此接口是否返回已删除的商品信息是根据接口入参isFilterDel字段进行过滤的，需要确认入参字段是否填写","faqStatus":"1","faqSortNum":1,"createTime":1490604312000,"createBy":"root","updateTime":1657005310000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":175,"moduleId":"120","faqType":"2","faqQuestion":"在调取“新版新增商品信息接口”时报错返回：该平台分类下不允许设置以下业务标识，请修改商品信息!:【是否支持称重】","faqAnswerUrl":"","faqAnswer":"类目选择错误导致的，不是所有类目都支持称重业务，具体类目信息可以通过“获取京东到家类目信息接口”查询","faqStatus":"1","faqSortNum":1,"createTime":1660716707000,"createBy":"xnwangmm","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":176,"moduleId":"120","faqType":"2","faqQuestion":"图片修改后没有同步到商家中心和APP前端，图片修改无变化","faqAnswerUrl":"","faqAnswer":"图片修改后需要调取“查询商品图片处理结果接口”查询具体修改状态","faqStatus":"1","faqSortNum":1,"createTime":1660716968000,"createBy":"xnwangmm","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":177,"moduleId":"120","faqType":"2","faqQuestion":"调取“新版根据商家商品编码修改商品信息接口”修改商品信息，返回：商家商品编码不存在","faqAnswerUrl":"","faqAnswer":"由于商品被删除导致，可在商家中心回收站查看是否已永久删除，如果回收站还有此商品可以做恢复处理","faqStatus":"1","faqSortNum":1,"createTime":1660721410000,"createBy":"xnwangmm","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":178,"moduleId":"120","faqType":"2","faqQuestion":"调取“新版新增商品信息接口”创建商品时，提示：条码信息不正确","faqAnswerUrl":"","faqAnswer":"商品条码的检验标准是国标码的校验标准，如果所选类目需要校验UPC，就一定要传正确的，类目是否校验UPC可以通过“获取京东到家类目信息接口”查询","faqStatus":"1","faqSortNum":1,"createTime":1660727717000,"createBy":"xnwangmm","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":179,"moduleId":"120","faqType":"2","faqQuestion":"接口是否支持永久删除商品？","faqAnswerUrl":"","faqAnswer":"不支持，接口删除的商品都在商家中心回收站可以找到","faqStatus":"1","faqSortNum":1,"createTime":1660727787000,"createBy":"xnwangmm","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":180,"moduleId":"120","faqType":"2","faqQuestion":"商品信息是否可以分门店进行修改？","faqAnswerUrl":"","faqAnswer":"不可以，商品是商家维度的，不能根据门店维度操作","faqStatus":"1","faqSortNum":1,"createTime":1660727923000,"createBy":"xnwangmm","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":181,"moduleId":"120","faqType":"2","faqQuestion":"新建商品提示店内分类商家没有权限操作","faqAnswerUrl":"","faqAnswer":"需要检查入参中字段格式是否正确，店内分类ID是否正确","faqStatus":"1","faqSortNum":1,"createTime":1660729572000,"createBy":"xnwangmm","updateTime":null,"updateBy":null,"classificationFirst":1,"classification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需要保证 待追加sku的销售属性在spu已存在，不存在需先对spu追加销售属性，如果要追加的sku销售属性是已存在的，可以直接追加，否则需要先追加销售属性","faqStatus":"1","faqSortNum":1,"createTime":1662540012000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":196,"moduleId":"120","faqType":"2","faqQuestion":"分页查询商品品牌信息接口，没有商家品牌怎么办？","faqAnswerUrl":"","faqAnswer":"品牌只能用到家系统库里有的，没有的部分可以提供商标证书给到到家运营协助进行添加，如果没有品牌可以选择”其他品牌“","faqStatus":"1","faqSortNum":1,"createTime":1663048792000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":10,"moduleId":"120","faqType":"2","faqQuestion":"新版新增商品信息接口isSale参数有什么用？","faqAnswerUrl":"","faqAnswer":"初始化商家下所有门店商品的可售状态(true/false)；新建商品时，如果为true，门店商品可售状态初始为可售，如果为false，门店商品可售状态初始为不可售。后续修改各个门店商品可售状态时，请使用根据到家商品编码和到家门店编码批量修改门店商品可售状态接口","faqStatus":"1","faqSortNum":2,"createTime":1490604435000,"createBy":"root","updateTime":1657095264000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":12,"moduleId":"120","faqType":"2","faqQuestion":"新增商品时UPC码是否为必填 ？","faqAnswerUrl":"","faqAnswer":"商品是否需要传UPC字段是根据到家类目校验的，商品类目和三级类目是否必填UPC可通过“获取京东到家类目信息接口”查询，一般来说包装类商品的类目都需要校验UPC码，这类商品的UPC为必填项，散装称重商品的类目不需要校验UPC，这类商品不需要填写UPC字段","faqStatus":"1","faqSortNum":4,"createTime":1490604521000,"createBy":"root","updateTime":1657527015000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":42,"moduleId":"120","faqType":"1","faqQuestion":"商品类目和店内分类的区别？","faqAnswerUrl":"","faqAnswer":"商品类目是商品在到家平台的属性分类；店内分类是在APP前端商家门店内为用户展示分类，店内分类商家需自行创建设置排序","faqStatus":"1","faqSortNum":5,"createTime":1495705838000,"createBy":"root","updateTime":1657531225000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":165,"moduleId":"120","faqType":"1","faqQuestion":"商家商品如何导入门店","faqAnswerUrl":"","faqAnswer":"到家商品创建是商家维度的，会自动同步到门店。 新建门店时，创建好的商品也会同步到门店。","faqStatus":"1","faqSortNum":5,"createTime":1562311681000,"createBy":"root","updateTime":1657531407000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":198,"moduleId":"120","faqType":"2","faqQuestion":"称重商品更新为非称重商品未生效？","faqAnswerUrl":"","faqAnswer":"在调取“新版根据商家商品编码修改商品信息接口”时，修改了类目需要人工审核，且同时修改支持称重，需要人工审核通过类目后，才可修改称重信息，同时修改会优先审核类目信息","faqStatus":"1","faqSortNum":5,"createTime":1663049344000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":55,"moduleId":"120","faqType":"3","faqQuestion":"创建新门店后，该门店商品的可售状态、价格、库存默认为什么？","faqAnswerUrl":"","faqAnswer":"新门店商品的是否可售状态，取决于该商品信息isSale字段，当值为true时，该商品在新建门店默认可售；当值为false时，默认不可售。价格默认商品信息中的skuPrice。库存默认为0。之后商家可以通过修改库存类和价格类接口进行库存、价格。可售状态的更新。","faqStatus":"1","faqSortNum":6,"createTime":1502102001000,"createBy":"root","updateTime":1657532140000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":57,"moduleId":"120","faqType":"1","faqQuestion":"商家商品管理中下架了商品，但门店商品依然是可售状态，这是正常的吗？","faqAnswerUrl":"","faqAnswer":"商家商品管理中下架了商品，不会影响门店商品库存可售状态，到家APP显示商品的条件为：填写店内分类、商品有库存、商家商品为上架状态、门店商品为可售状态，以上条件需全部满足。所以，商家商品管理中下架了商品，但门店商品依然是可售状态，这是正常的，只是到家APP上不会显示该商品。","faqStatus":"1","faqSortNum":8,"createTime":1507528234000,"createBy":"root","updateTime":1657853745000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":184,"moduleId":"120","faqType":"2","faqQuestion":"在调“根据到家商品编码批量更新商家商品编码接口”更新商品信息时，提示报错：普通SKU商品不可以在开放平台修改","faqAnswerUrl":"","faqAnswer":"多规格商品下的SKU商品需要使用更新SPU下指定SKU的基础信息接口","faqStatus":"1","faqSortNum":8,"createTime":1661409425000,"createBy":"xnwangmm","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":63,"moduleId":"120","faqType":"1","faqQuestion":"商家下所有门店共用一套商品信息，指的是所有门店的商品信息都是一致的吗？不能差异化么？","faqAnswerUrl":"","faqAnswer":"商品信息是商家维度的，不同门店可通过商品可售状态、修改商品价格、库存，来实现店铺商品的差异化。\r\n可使用接口选择举例：价格类接口（根据到家商品编码和到家门店编码修改门店价格接口）、库存类接口（根据到家商品编码和到家门店编码更新门店现货库存）、可售状态接口（根根据到家商品编码和到家门店编码批量修改门店商品可售状态接口）。https://opendj.jd.com/staticnew/widgets/resources.html","faqStatus":"1","faqSortNum":10,"createTime":1509952481000,"createBy":"root","updateTime":1698980414000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":64,"moduleId":"120","faqType":"1","faqQuestion":"商品UPC编码校验规则是什么？","faqAnswerUrl":"","faqAnswer":"到家系统会针对传了UPC码的商品进行校验，而UPC码的校验规则是遵循国标码的校验规则进行的","faqStatus":"1","faqSortNum":11,"createTime":1509952547000,"createBy":"root","updateTime":1658323686000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":131,"moduleId":"120","faqType":"3","faqQuestion":"通过接口如何删除商品？","faqAnswerUrl":"","faqAnswer":"新版根据商家商品编码修改商品信息接口，（fixedStatus）字段：商家商品可修改上下架状态 （1.上架 2.下架，4.删除）","faqStatus":"1","faqSortNum":12,"createTime":1543388297000,"createBy":"root","updateTime":1658323784000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":132,"moduleId":"120","faqType":"1","faqQuestion":"删除店内分类，返回“该分类下存在商品，如果确认要删除，请先移除其中的商品。”","faqAnswerUrl":"","faqAnswer":"店内分类下有商品，需要将商品切换到其他店内分类，然后再删除，店内分类下需要确保没有商品之后才能进行删除","faqStatus":"1","faqSortNum":13,"createTime":1543388408000,"createBy":"root","updateTime":1658323905000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":174,"moduleId":"120","faqType":"2","faqQuestion":"创建商品后返回成功，异步处理是什么意思","faqAnswerUrl":"","faqAnswer":"异步处理是图片异步了，需要调“查询商品图片处理结果接口”查看图片上传状态","faqStatus":"1","faqSortNum":15,"createTime":1660716342000,"createBy":"xnwangmm","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":192,"moduleId":"120","faqType":"2","faqQuestion":"获取京东到家类目信息接口，提示测试失败","faqAnswerUrl":"","faqAnswer":"入参字符串列表，是这样的格式\r\n[\"ID\",\"PID\",\"CATEGORY_NAME\",\"CATEGORY_LEVEL\",\"CATEGORY_STATUS\",\"FULLPATH\"]","faqStatus":"1","faqSortNum":15,"createTime":1662540880000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":193,"moduleId":"120","faqType":"2","faqQuestion":"查询商家已上传商品信息列表接口（模糊查询）未返回信息值？","faqAnswerUrl":"","faqAnswer":"商品名称里带空格的时候会影响模糊查询，按名称查的时候需要避免空格","faqStatus":"1","faqSortNum":15,"createTime":1663048424000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":161,"moduleId":"120","faqType":"2","faqQuestion":"已经通过SKU增加的商品是否可以通过接口与SPU建立关联关系?","faqAnswerUrl":"","faqAnswer":"可以，在SPU建品的时候，通过商家商品编码把已有的SKU商品关联上就可以","faqStatus":"1","faqSortNum":17,"createTime":1557309878000,"createBy":"root","updateTime":1659510299000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":195,"moduleId":"120","faqType":"2","faqQuestion":"outSkuId   商家商品编码最长限度是多少？","faqAnswerUrl":"","faqAnswer":"目前没有限制，英文数字都可以","faqStatus":"1","faqSortNum":20,"createTime":1663048657000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":155,"moduleId":"120","faqType":"1","faqQuestion":"新版新增商品信息接口出现“贵司无此商品经营权限”报错","faqAnswerUrl":"","faqAnswer":"1、联系到家运营，看一下商家主数据中的经营范围。 创建商品需要在商家经营范围内才允许创建。查询：商家中心-商家设置-商家资质合同-查看经营范围；是否有经营权限，如没有在商家中心添加，需到家运营审核协助添加。\r\n <br/>2、categoryId类目ID是否使用正确，categoryId 类目ID是否在经营范围内，如果不在请填加或换成已有范围类目ID。","faqStatus":"1","faqSortNum":40,"createTime":1552458849000,"createBy":"root","updateTime":1698132105000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":134,"moduleId":"120","faqType":"2","faqQuestion":"【新增商品信息接口】upc码填写错误上传，是否有校验？","faqAnswerUrl":"","faqAnswer":"upc码是否校验是根据到家类目判定，但是入参中只要传了upc码就会进行校验，校验规则按照国标码的校验规则进行校验","faqStatus":"1","faqSortNum":45,"createTime":1543388500000,"createBy":"root","updateTime":1658324192000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""}]},{"moduleId":130,"moduleValues":"门店类","list":[{"id":13,"moduleId":"130","faqType":"1","faqQuestion":"商家下的所有门店都必须要创建账号吗？","faqAnswerUrl":"","faqAnswer":"不是必须，一个商家账号，所有门店共享同一商品库。如需分门店管理，可通过商家中心（store.jddj.com）-商家设置-用户管理 新增门店运营人员子账号。","faqStatus":"1","faqSortNum":1,"createTime":1490604559000,"createBy":"root","updateTime":1658989568000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":194,"moduleId":"130","faqType":"2","faqQuestion":"商家门店评价接口字数限制是多少？","faqAnswerUrl":"","faqAnswer":"商家回复评价内容限制200个中文字：\r\n在商家中心回复，输入框限制200个中文字。\r\n开放平台接口回复，限制200字，如超过200个字截取前200个中文字。\r\n用户评价：\r\napp输入框限制100个中文字。\"","faqStatus":"1","faqSortNum":1,"createTime":1663048605000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":197,"moduleId":"130","faqType":"2","faqQuestion":"商家门店评价信息回复接口中replyPin字段（回复人），会展示在前端APP嘛？","faqAnswerUrl":"","faqAnswer":"不会，app展示“某某商家“回复，不会记录回复人","faqStatus":"1","faqSortNum":1,"createTime":1663048994000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":14,"moduleId":"130","faqType":"3","faqQuestion":"为什么根据到家门店编码查询门店基本信息接口获取到的某些信息，没有对应接口可修改？","faqAnswerUrl":"","faqAnswer":"无法修改的设置如订单通知类型等一些信息是需要联系到家运营修改的，到家运营会综合评估门店的订单履约能力等信息后判断，是否可修改。","faqStatus":"1","faqSortNum":2,"createTime":1490604580000,"createBy":"root","updateTime":1658998975000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":27,"moduleId":"130","faqType":"1","faqQuestion":"门店使用达达专送时，能让达达到其它指定地址（不用门店地址）取货吗？","faqAnswerUrl":null,"faqAnswer":"目前暂不支持。","faqStatus":"1","faqSortNum":3,"createTime":1493260854000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":199,"moduleId":"130","faqType":"2","faqQuestion":"提交资质接口返回报错：资质id25营业执照无法下载，指的是哪个字段异常？","faqAnswerUrl":"","faqAnswer":"licenseUrl字段上传URL链接图片异常","faqStatus":"1","faqSortNum":3,"createTime":1663049807000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":65,"moduleId":"130","faqType":"3","faqQuestion":"门店相关接口中的门店编号和商家门店编号有什么区别？","faqAnswerUrl":null,"faqAnswer":"门店编号，指的是到家平台内部储存记录的商家的门店编号，是到家平台自动生成的，无需商家设置。<br>商家门店编号（外部门店编号），指的是商家不同门店的真正编号，需要商家新增门店时填入，设置商家门店编号时，不得重复，可与门店编号一致。","faqStatus":"1","faqSortNum":4,"createTime":1509952621000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":103,"moduleId":"130","faqType":"3","faqQuestion":"用户会员号卡号变更，手机号不变怎么调用接口更新会员信息？","faqAnswerUrl":"","faqAnswer":"先调用更新商家会员信息接口 ，将会员卡状态变更为注销；然后再调用初始化会员接口，重新增加会员信息。","faqStatus":"1","faqSortNum":5,"createTime":1522636668000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":141,"moduleId":"130","faqType":"3","faqQuestion":"会员对接模式有几种？都有什么区别？","faqAnswerUrl":"","faqAnswer":"会员对接，有主动同步会员数据和非主动同步会员数据两种模式，主动同步数据，商家需要将会员数据通过接口先同步给到家，到家可利用会员数据，结合用户消费场景，给商户更好的会员管理引导，促进消费，提高留存。非主动同步会员数据，用户进行会员操作时候，到家需要实时外调商家接口获取确定会员信息，会员精准营销相比主动同步的方式会效果稍差。","faqStatus":"1","faqSortNum":6,"createTime":1544753736000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":142,"moduleId":"130","faqType":"1","faqQuestion":"目前到家支持用户享受哪些商家的会员权益？","faqAnswerUrl":"","faqAnswer":"会员价，会员运费优惠，V+会员通用红包，会员津贴，专属客服，会员日等，具体可以咨询到家运营人员","faqStatus":"1","faqSortNum":7,"createTime":1544753872000,"createBy":"root","updateTime":1658999863000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":143,"moduleId":"130","faqType":"2","faqQuestion":"门店列表找不到商家的测试门店？","faqAnswerUrl":"","faqAnswer":"请检查门店的定位，门店地址、门店配送范围，看是否是门店定位有误，地址有误，或者配送范围过小；\r\n再检查下门店营业状态，启用状态，看门店是否下线或休息；","faqStatus":"1","faqSortNum":8,"createTime":1544754014000,"createBy":"root","updateTime":1658999414000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""}]},{"moduleId":140,"moduleValues":"库存类","list":[{"id":15,"moduleId":"140","faqType":"3","faqQuestion":"预占库存,现货库存,可用库存概念及场景？","faqAnswerUrl":"","faqAnswer":"预占库存:有订单产生的时候数量会加，等商品出库（自送订单拣货完成或者达达配送订单取货完成）后，这个预占会释放掉。\r\n可用库存（客户可以购买的数量）=现货库存-预占库存-锁定库存。\r\n用户下单时到家会校验该商品在商家门店的可用库存，>0时才可成功下单；一旦提单成功则预占库存+1（现货库存不变）；商品出库后，预占库存-1，现货库存-1。","faqStatus":"1","faqSortNum":1,"createTime":1490604618000,"createBy":"root","updateTime":1660284351000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":185,"moduleId":"140","faqType":"2","faqQuestion":"需要调整门店商品可售状态可以使用哪个接口？","faqAnswerUrl":"","faqAnswer":"根据到家商品编码和到家门店编码批量修改门店商品可售状态接口/根据商家商品编码和商家门店编码批量修改门店商品可售状态接口","faqStatus":"1","faqSortNum":1,"createTime":1662089785000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":186,"moduleId":"140","faqType":"2","faqQuestion":"在调用“根据到家商品编码和到家门店编码批量修改门店商品可售状态接口”返回报错：修改时发生错误，请稍后重试若还有问题请联系我们！","faqAnswerUrl":"","faqAnswer":"和建品时间重叠导致，需要确认建品返回成功后再去调整商品的可售状态","faqStatus":"1","faqSortNum":1,"createTime":1662089941000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":16,"moduleId":"140","faqType":"2","faqQuestion":"调用更新库存接口成功,但商家中心查看上次修改时间与调用接口更新时间不符合,是否是接口没有修改成功？","faqAnswerUrl":"","faqAnswer":"如果更新的库存数和现有的一样，时间不会更改。例如skuid的库存是6，在通过接口修改成6 ，在商家中心查看上次修改时间是不会修改的。修改数量重复就不会再记录了","faqStatus":"1","faqSortNum":2,"createTime":1490604650000,"createBy":"root","updateTime":1659514029000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":26,"moduleId":"140","faqType":"1","faqQuestion":"现货库存调整为0后，目前仍有存在该商品的订单，这是为什么？","faqAnswerUrl":"","faqAnswer":"请检查订单下单时间，用户下单时间是否在库存调整时间之前","faqStatus":"1","faqSortNum":3,"createTime":1493260293000,"createBy":"root","updateTime":1659514097000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":56,"moduleId":"140","faqType":"3","faqQuestion":"为什么现货库存会出现负数？","faqAnswerUrl":"","faqAnswer":"这种情况通常是由于更新现货库存的值，小于此时的预占库存导致的。在商家拣货完成之后，是依据预占库存来扣减现货库存的，所以会出现负值。如：某门店商品原现货库存为2，用户下单后预占库存变为1，可用库存变为1（可用库存=现货库存-预占库存-锁定库存）。此时商家更新现货库存为0，因为预占为1，可用就会变成-1；商家拣货完成，预占库存变为0，可用不变，现货库存变成-1。","faqStatus":"1","faqSortNum":4,"createTime":1502102043000,"createBy":"root","updateTime":1536287546000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":104,"moduleId":"140","faqType":"3","faqQuestion":"取消订单，商品的库存会返还吗？","faqAnswerUrl":"","faqAnswer":"如果是到家系统取消的（用户超时未支付），会减预占库存增加可用库存；如果是手动取消的订单（除用户超时未支付外的其它原因），则会同时减预占库存和现货库存，不会返还。","faqStatus":"1","faqSortNum":5,"createTime":1522637171000,"createBy":"root","updateTime":1660273299000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":148,"moduleId":"140","faqType":"3","faqQuestion":"为什么修改库存不能及时生效？","faqAnswerUrl":"","faqAnswer":"一般情况下，是因为新增商品和修改库存同时进行，，库存需要等到确认商品已建成功的情况下，才能进行修改","faqStatus":"1","faqSortNum":6,"createTime":1544754281000,"createBy":"root","updateTime":1660273695000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":152,"moduleId":"140","faqType":"2","faqQuestion":"门店商品库存上下架状态消息字段说明","faqAnswerUrl":"","faqAnswer":"1、stationNo（到家门店编号）、skuId（到家商品编号）两个字段作为消息记录唯一标识；\r\n2、operTime(操作时间）字段，商家需要保存操作时间，当接收到相同的门店商品消息记录时，需按照操作时间先后顺序进行状态更新，也即当收到消息的操作时间小于当前记录的操作时间，不需要做状态更新。","faqStatus":"1","faqSortNum":7,"createTime":1545300999000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""}]},{"moduleId":150,"moduleValues":"价格类","list":[{"id":40,"moduleId":"150","faqType":"3","faqQuestion":"价格类接口的price字段及促销类接口的promotionPrice字段的单位是什么？","faqAnswerUrl":"","faqAnswer":"到家开放平台所有价格类接口中，价格相关的单位均是“分”。如价格为19元，则应填1900。","faqStatus":"1","faqSortNum":1,"createTime":1493884884000,"createBy":"root","updateTime":1552641173000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":120,"moduleId":"150","faqType":"1","faqQuestion":"门店商品价格修改，有哪些规则限制？","faqAnswerUrl":"","faqAnswer":"修改商品价格不能超过指导价的1.8倍，促销活动期间,单品直降促销活动期间原价调整不可以低于或者等于促销价","faqStatus":"1","faqSortNum":2,"createTime":1542180788000,"createBy":"root","updateTime":1660274133000,"updateBy":"xnwangmm","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""}]},{"moduleId":160,"moduleValues":"订单类","list":[{"id":17,"moduleId":"160","faqType":"3","faqQuestion":"订单列表查询接口中的OrderProduct的list中，skuJdPrice、skuStorePrice、skuCostPrice几个价格分别代表什么价格？","faqAnswerUrl":"","faqAnswer":"若商品参加商品优惠活动，则skuJdPrice是到家app上的商品的实际销售价格（为促销价），skuStorePrice是到家门店商品原价；\r\n<br/>若商品不参加商品促销活动，则两者价格一致。\r\n<br/>skuCostPrice指的是商品成本价，该价格相当于一个参考价，只有在商品提报直降或秒杀活动时，会对此价格进行校验。","faqStatus":"1","faqSortNum":1,"createTime":1490604684000,"createBy":"root","updateTime":1667544713000,"updateBy":"wangmengmeng107","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":213,"moduleId":"160","faqType":"2","faqQuestion":"“订单商家加小费接口”加小费是累计还是取最后一次值？","faqAnswerUrl":"","faqAnswer":"是累计的方式","faqStatus":"1","faqSortNum":1,"createTime":1671605199000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":214,"moduleId":"160","faqType":"2","faqQuestion":"订单号是否是唯一性？","faqAnswerUrl":"","faqAnswer":"订单号是具有唯一性的的","faqStatus":"1","faqSortNum":1,"createTime":1671605261000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":216,"moduleId":"160","faqType":"2","faqQuestion":"商家自配送涉及的配送状态接口","faqAnswerUrl":"","faqAnswer":"订单妥投接口、订单取消且退款接口","faqStatus":"1","faqSortNum":1,"createTime":1671605798000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":217,"moduleId":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户取消消息”","faqStatus":"1","faqSortNum":5,"createTime":1671606401000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":222,"moduleId":"160","faqType":"2","faqQuestion":"怎么识别订单已支付，有哪个字段可以查询？","faqAnswerUrl":"","faqAnswer":"订单支付成功会推送“创建新订单消息”","faqStatus":"1","faqSortNum":5,"createTime":1671607890000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":224,"moduleId":"160","faqType":"2","faqQuestion":"怎么识别配送承运商是谁，运费由谁收取？","faqAnswerUrl":"","faqAnswer":"订单列表查询接口中“deliveryCarrierNo”字段可以判断承运商，其中达达专送和商家自送会产生运费，达达专送是平台收取运费，商家自送是商家收取运费","faqStatus":"1","faqSortNum":5,"createTime":1671608082000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":229,"moduleId":"160","faqType":"2","faqQuestion":"是否有关于订单评价的接口，具体接口名称是什么？","faqAnswerUrl":"","faqAnswer":"根据订单号查询商家门店评价信息接口、商家门店评价信息回复接口","faqStatus":"1","faqSortNum":5,"createTime":1671608489000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":233,"moduleId":"160","faqType":"2","faqQuestion":"如果是会员购买商品，会有会员卡号显示么，具体在哪个字段体现","faqAnswerUrl":"","faqAnswer":"有的，在订单列表查询接口中的venderVipCardId字段","faqStatus":"1","faqSortNum":5,"createTime":1671608754000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":238,"moduleId":"160","faqType":"2","faqQuestion":"订单应结接口一直没有返回信息？","faqAnswerUrl":"","faqAnswer":"小时达订单建议订单完成10分钟后查询，可查询到准确应结金额","faqStatus":"1","faqSortNum":5,"createTime":1671616383000,"createBy":"wangmengmeng107","updateTime":1702438156000,"updateBy":"xuxiaolong52","classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":223,"moduleId":"160","faqType":"2","faqQuestion":"用户取消的订单，有和售后类似的“商家同意退款（取消）”和“商家拒绝退款（取消）”这两个常规接口吗，有的话对应是哪两个","faqAnswerUrl":"","faqAnswer":"商家审核用户取消申请接口","faqStatus":"1","faqSortNum":6,"createTime":1671607967000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":237,"moduleId":"160","faqType":"2","faqQuestion":"订单中用户实付金额有没有具体计算公式，应该怎么算出？","faqAnswerUrl":"","faqAnswer":"订单列表查询接口中有用户实付字段可以直接查看（orderBuyerPayableMoney）","faqStatus":"1","faqSortNum":6,"createTime":1671609009000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":23,"moduleId":"160","faqType":"3","faqQuestion":"针对商超类商家，如果接单改成手动接单了，待接单和已接单和拒绝接单的订单的orderStatus应该是多少？","faqAnswerUrl":null,"faqAnswer":"等待接单是待处理状态（41000），拒绝接单就是已取消状态（20020），接完单就是等待出库状态（32000）。","faqStatus":"1","faqSortNum":7,"createTime":1490604857000,"createBy":"root","updateTime":1493884942000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":38,"moduleId":"160","faqType":"3","faqQuestion":"自动接单和手动接单分别如何设置？","faqAnswerUrl":"","faqAnswer":"调用“根据到家门店编码修改商家自动接单接口”变更接单方式，或者联系到家运营设置。需注意：更换为手动接单，则需调用“商家确认接单”接口接单。","faqStatus":"1","faqSortNum":7,"createTime":1493799070000,"createBy":"root","updateTime":1668161656000,"updateBy":"wangmengmeng107","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":230,"moduleId":"160","faqType":"2","faqQuestion":"用户拒收后退款是在什么时候？","faqAnswerUrl":"","faqAnswer":"需要商家确认收到退回商品后发起退款流程","faqStatus":"1","faqSortNum":7,"createTime":1671608575000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":235,"moduleId":"160","faqType":"2","faqQuestion":"想了解在订单生成后从哪个字段可以看出订单给商家能结多少钱？","faqAnswerUrl":"","faqAnswer":"订单应结接口中settlementAmount字段","faqStatus":"1","faqSortNum":7,"createTime":1671608893000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":24,"moduleId":"160","faqType":"2","faqQuestion":"订单查询接口中的Date型数据和List型数据，如果按实际类型传值，接口会报错？","faqAnswerUrl":null,"faqAnswer":"日期型数据传值时，需要格式化成YYYY-MM-DD hh:mm:ss字符串，List行数据需要按多个元素用逗号分隔拼成的字符串传值。","faqStatus":"1","faqSortNum":8,"createTime":1490604879000,"createBy":"root","updateTime":1493884952000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":22,"moduleId":"160","faqType":"3","faqQuestion":"配送员【妥投失败】后，订单什么时候变成取消状态？","faqAnswerUrl":null,"faqAnswer":"配送员将货返回给店里，店里调用确认收货接口，走客服审核流程，完成取消；如果配送员将货物丢失，商家可以打客服电话4000020020，客服会通过配送系统扣款赔付给商家，门店在调用确认收货接口，完成后续流程。","faqStatus":"1","faqSortNum":9,"createTime":1490604832000,"createBy":"root","updateTime":1495005001000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":226,"moduleId":"160","faqType":"2","faqQuestion":"订单调整接口报错：orderAdjust oeList param has the same skuId","faqAnswerUrl":"","faqAnswer":"入参有两个重复的SKUID，数量不一致导致的","faqStatus":"1","faqSortNum":9,"createTime":1671608277000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":25,"moduleId":"160","faqType":"3","faqQuestion":"配送员【妥投失败】后，订单处于锁定状态，是否可以再次通过其他配送方式完成配送妥投？","faqAnswerUrl":"","faqAnswer":"第一次妥投失败的订单，可联系配送员做二次妥投；妥投失败，订单会被锁定，商家需调用确认收货接口确认收货，订单取消；若配送员二次妥投，则订单会解锁后完成妥投，商家可订阅解锁消息跟踪订单。","faqStatus":"1","faqSortNum":10,"createTime":1490604927000,"createBy":"root","updateTime":1536287714000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":33,"moduleId":"160","faqType":"3","faqQuestion":"商家如何召唤达达上门取货？","faqAnswerUrl":"","faqAnswer":"根据订单下发状态判定，如果是拣货完成下发，需要调“拣货完成且众包配送接口”召唤达达，如果是立即下发，是根据预计送达开始时间和拣货时间等原因自动召唤骑手，订单下发配置及规则可咨询到家运营人员","faqStatus":"1","faqSortNum":11,"createTime":1493792835000,"createBy":"root","updateTime":1668753681000,"updateBy":"wangmengmeng107","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":50,"moduleId":"160","faqType":"2","faqQuestion":"众包配送订单在没有达达抢单时转了自送，订单信息如何变化？","faqAnswerUrl":null,"faqAnswer":"orderStatus订单状态由32000:等待出库变为33040:配送中，deliveryCarrierNo承运商编号由9966:京东众包变为2938:商家自送，orderFreightMoney订单运费金额不变。","faqStatus":"1","faqSortNum":12,"createTime":1499421601000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":43,"moduleId":"160","faqType":"3","faqQuestion":"如何自主实现打印小票？","faqAnswerUrl":"","faqAnswer":"系统对接商家请参考商家后台或京明管家打印小票格式，分为商家联、顾客联。其中商家接单后需要开始打印小票，根据商家联进行拣货；顾客联用户给消费者核对商品信息使用。具体打印小票规则可详见文档：https://opendj.jd.com/staticnew/widgets/resources.html?id=2042","faqStatus":"1","faqSortNum":13,"createTime":1495705879000,"createBy":"root","updateTime":1668755313000,"updateBy":"wangmengmeng107","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":34,"moduleId":"160","faqType":"2","faqQuestion":"选择达达配送时，达达扫描订单小票上的条形码确认接货。条形码如何生成？","faqAnswerUrl":"","faqAnswer":"小票上的条码数据来源是订单号，商家侧自己实现条码生成。条形码用开源组件barcode，码制:code128 B类。","faqStatus":"1","faqSortNum":15,"createTime":1493792850000,"createBy":"root","updateTime":1536224481000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":59,"moduleId":"160","faqType":"3","faqQuestion":"订单类消息接口中的订单状态值及其对应状态说明","faqAnswerUrl":"","faqAnswer":"\"31000：（状态含义：等待用户付款）&（应用场景：用户下单后，暂未付款）；\r\n31020：（状态含义：用户已付款）&（应用场景：用户下单付款）；\r\n20040：（状态含义：超时未支付系统取消）&（应用场景：用户超时未支付，系统自动取消用户订单）；\r\n32000：（状态含义：新订单）&（应用场景：客户支付订单后，商家接单还未拣货）； ；\r\n33080：（状态含义：订单调整）&（应用场景：拣货完成前，当遇到缺货时，商家可以对订单进行调整，调整完成后，系统发送订单调整消息）；\r\n33040：（状态含义：订单开始配送）&（应用场景：众包人员门店取货或商家由众包转自送后，推送开始配送消息）；\r\n33060：（状态含义：订单妥投）&（应用场景：客户签收货物后，推送订单妥投消息）；\r\n20010：（状态含义：订单锁定）&（应用场景：订单风控，推送订单锁定消息；客户拒收货物后，推送订单锁定消息）；\r\n20050：（状态含义：订单解锁）&（应用场景：取消风控或妥投失败订单再次妥投，订单会先变为解锁状态，再继续往下流转）\r\n20030：（状态含义：用户取消申请）&（应用场景：从商家接单后到众包配送前或商家自送拣货完成或上门服务中期间，用户可以申请取消订单，到家推送订单取消申请消息，商家对用户取消申请进行取消确认或驳回）；\r\n20020：（状态含义：订单用户取消）&（应用场景：商家接单前，用户申请取消，系统自动同意，推送取消消息；拣货完成前，或拣货完成后，开始配送前，用户取消订单，商家审核同意后，推送订单取消消息；锁定状态的订单，商家确认收到货后，推送订单取消消息）；\r\n90000：（状态含义：订单完成）&（应用场景：妥投成功，订单变为完成状态）。\"","faqStatus":"1","faqSortNum":16,"createTime":1507774603000,"createBy":"root","updateTime":1670220799000,"updateBy":"wangmengmeng107","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":66,"moduleId":"160","faqType":"1","faqQuestion":"用户申请取消订单的流程说明","faqAnswerUrl":"","faqAnswer":"(1)、商家接单前，用户申请取消，系统自动取消订单，商家接收到订单取消的消息。\r\n<br/>(2)、商家接单，拣货完成前，用户申请取消，到家推送用户取消申请消息，商家调用商家审核用户取消申请接口，确认或驳回用户取消申请（用户申请取消订单后，商家需在15分钟内审核，超过时间系统默认同意申请）。即订单为等待出库状态（32000），确认取消申请，订单取消（20020），到家推送用户取消消息。驳回用户申请，订单继续流转，订单仍为等待出库状态（32000）。\r\n<br/>(3)、商家拣货完成，开始配送之前，用户申请取消。商家调用商家审核用户取消申请接口，确认或驳回用户取消申请（用户申请取消订单后，商家需在15分钟内审核，超过时间系统默认同意申请）。即订单为等待出库状态（32000），确认取消申请，订单取消（20020），到家推送用户取消消息，驳回用户申请，订单继续流转，订单变回等待出库状态（32000），运单状态消息变为等待抢单（10）。\r\n<br/>(4)、订单开始配送，app不允许用户申请取消。配送送达，用户拒收，订单变为锁定状态（20010），达达将货物送还商家，商家调用商家确认收到拒收退回（或取消）的商品接口确认收货（24小时后，商家仍无任何操作，则系统默认自动将订单取消）。确认收货后订单取消（20020）。","faqStatus":"1","faqSortNum":17,"createTime":1509952764000,"createBy":"root","updateTime":1536287931000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":67,"moduleId":"160","faqType":"1","faqQuestion":"什么时候会接收到订单锁定的消息？","faqAnswerUrl":"","faqAnswer":"到家在（1）、风控取消的订单；（2）、妥投失败（用户联系不上或整单拒收）两种情况下会推送订单锁定的消息。\r\n需要订阅订单锁定消息才可接收到。妥投失败导致订单锁定，配送员会将商品送回商家，商家确认收货后，订单取消。\r\n订单锁定一般都是因为触发了一些风控的条件，系统不会明确告诉风控的原因。订单会被系统锁定后，商家不能拣货，商家可点击确认收回，订单会取消。 商家如不操作，系统会24小时自动取消。如果仍有问题不能解决，可以找客服或者到家运营反馈处理。","faqStatus":"1","faqSortNum":18,"createTime":1509952907000,"createBy":"root","updateTime":1670830710000,"updateBy":"wangmengmeng107","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":68,"moduleId":"160","faqType":"3","faqQuestion":"呼叫配送员后，订单状态变成了什么？怎么判断一个单子是已经呼叫过配送员的？","faqAnswerUrl":"","faqAnswer":"呼叫配送员后，订单状态不会改变。需要等到配送员取货后，orderStatus订单状态才会由32000:等待出库变为33040:配送中。可以利用消息接口>>运单状态消息（见链接https://opendj.jd.com/staticnew/widgets/resources.html?id=3001）中的配送状态进行判断。配送状态10 为等待抢单，即表明商家呼叫过配送员。","faqStatus":"1","faqSortNum":19,"createTime":1509954875000,"createBy":"root","updateTime":1688523319000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":69,"moduleId":"160","faqType":"1","faqQuestion":"订单完成后多长时间可以修改？如订单完成后，因某种原因取消单。","faqAnswerUrl":"","faqAnswer":"订单完成后，不可以修改订单，完成后也没有取消的场景。已完成的订单只能在7天内申请售后。","faqStatus":"1","faqSortNum":20,"createTime":1509954924000,"createBy":"root","updateTime":1670834150000,"updateBy":"wangmengmeng107","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":70,"moduleId":"160","faqType":"1","faqQuestion":"商家取消订单流程是怎样的？商家只能在手动确认订单时操作取消单么？","faqAnswerUrl":null,"faqAnswer":"在确认接单环节商家可以取消订单，其他情况，只能用户或者客服取消。","faqStatus":"1","faqSortNum":21,"createTime":1509955502000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":71,"moduleId":"160","faqType":"1","faqQuestion":"系统一般是什么时候召集配送员呢？","faqAnswerUrl":"","faqAnswer":"如果门店没有设置立即下发运单，系统会在操作拣货完成后下发运单召唤骑士。如果设置了立即下发运单，接单后会在商家端预计送达开始时间-拣货时长配置值的计算逻辑上自动召唤骑手，此配置商家不能自主设置，需要联系到家运营开通门店立即下发运单白名单即可。","faqStatus":"1","faqSortNum":22,"createTime":1509955539000,"createBy":"root","updateTime":1670834610000,"updateBy":"wangmengmeng107","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":73,"moduleId":"160","faqType":"1","faqQuestion":"商家可选择为用户送达订单时效的类型有哪些？如何配置？","faqAnswerUrl":null,"faqAnswer":"商家可选择为用户送达订单时效的类型，分为三种：\r\n<br/>（1）、立即送达：用户下单后在订单时效内立即送达给用户。用户下单后，订单立即通知给商家，商家在订单时效内完成拣货、配送等操作。\r\n<br/>（2）、定时达：用户下单时选择预约时间段，订单需在用户指定时间段送达给用户。定时达方式可选择标准化或自定义。\r\n<br/>标准化：每个时间段时间间隔相同。商家能设置标准化时间段的间隔。\r\n<br/>自定义：商家自定义定时达的所有时间段。\r\n<br/>（3）、立即送达+定时达：用户下单时可在两种送达类型中二选一。商家两种时效类型订单均能接单配送。\r\n这些类型都需要商家联系到家运营，到家运营在到家运营后台为商家操作设置。","faqStatus":"1","faqSortNum":23,"createTime":1510898158000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":74,"moduleId":"160","faqType":"1","faqQuestion":"定时达订单消息何时通知商家？","faqAnswerUrl":"","faqAnswer":"定时达订单通知商家的类型。分为两种：\r\n<br/>（1）、下单立即通知：订单通知商家的时间为：无论用户选择未来任何时段，订单都会立即下发给商家。商家需要在规定时间内拣货完毕（美食、医药类商家15分钟，商超类商家30分钟），非门店营业时间不计算在内。\r\n<br/>举例：用户在0:30在某超市下了一个预约单，预约时间为18:00。门店设置营业时间为8:00-20:00。用户下单后门店立即接到新订单（0:30），需要在营业时间开始后半小时（8:30）内拣货完毕，否则则会拣货超时。\r\n<br/>（2）、服务开始前n小时通知：订单通知商家的时间为：用户选择送达最晚时间-订单时效-n。n可选择半小时、1小时、2小时……商家需要在接到订单后进行接单、拣货等操作。\r\n<br/>举例：用户9:30在某超市下了一个预约单，预约时间为17:00-18:00，订单时效是2小时，设置服务开始前1小时通知，则订单在15：00通知商家。15=18-2（订单时效）-1（服务前n小时）；\r\n<br/>通知类型需要商家联系到家运营，到家运营在到家运营后台为商家操作设置。","faqStatus":"1","faqSortNum":24,"createTime":1510898215000,"createBy":"root","updateTime":1539830333000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":156,"moduleId":"160","faqType":"1","faqQuestion":"订单消息有时候下发到门店时间延迟，如何解决？","faqAnswerUrl":"","faqAnswer":"调用“根据到家门店编码查询门店基本信息接口”查询订单通知类型（orderNoticeType）；确认通知类型是否为:服务开始前n小时通知时，若为此类型，则定时达订单通知消息会出现延时下发情况；确定后联系到家运营，由到家运营在到家运营后台为商家操作修改定时达订单通知设置即可。","faqStatus":"1","faqSortNum":24,"createTime":1554718390000,"createBy":"root","updateTime":1554720261000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":75,"moduleId":"160","faqType":"1","faqQuestion":"定时达订单，达达配送员可抢单的时间是什么？","faqAnswerUrl":"","faqAnswer":"定时达订单，订单送达时间前70分钟，到家系统开始根据以下条件判断，并准备下发达达：\r\n<br/>（1）、如果订单对应门店设置为“立即下发给达达”，则到家订单系统将订单下发达达系统，订单进入抛单池等待配送员抢单；\r\n<br/>（2）、如果订单对应门店设置为“拣货完成下发给达达”，则到家订单系统再判断该订单是否已拣货完成，拣货完成，则将订单下发达达系统，订单进入抛单池等待配送员抢单，如未拣货完成，则等待门店操作拣货完成后下发给达达系统。","faqStatus":"1","faqSortNum":25,"createTime":1510898285000,"createBy":"root","updateTime":1536288026000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":76,"moduleId":"160","faqType":"3","faqQuestion":"定时达订单正向流程及对应接口说明","faqAnswerUrl":null,"faqAnswer":"（1）、订单产生：用户下单，商家选择立即下发订单或者订单开始前n小时下发订单，则根据商家的选择，立即给商家推送新订单消息或者在订单开始前n小时给商家推送新订单消息。\r\n<br/>（2）、查询订单明细：当商家收到到家下发的创建新订单消息后，调用订单列表查询接口查询该订单的详细信息。\r\n<br/>（3）、接单：商家接收到新订单消息，若门店接单模式为“手动接单”模式，商家需要调该接口，确认或取消接单接口；\r\n<br/>（4）、拣货：接单后，在规定时间内完成拣货， 需根据配送方式不同，选择拣货完成且众包配送接口或者拣货完成且商家自送接口，可订阅订单拣货完成消息 ，提示拣货完成；\r\n<br/>（5）、配送：拣货完成后，自送商家需关注订单送达时间，完成订单自送，调用订单妥投接口，变更订单状态为“已妥投”；达达配送的，会在距离订单预约送达时间1小时前召唤配送员抢单， 商家需对接“催配送员抢单接口”、“商家审核配送员取货失败接口”，应对无人抢单、取货失败等情况。\r\n<br/>（6）根据具体情况，选择其他需使用的接口或消息等，如订单开始配送消息、运单状态消息等。","faqStatus":"1","faqSortNum":26,"createTime":1510898327000,"createBy":"root","updateTime":1510900004000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":80,"moduleId":"160","faqType":"2","faqQuestion":"沙箱全链路测试工具，有可以用来测试的订单数据吗？","faqAnswerUrl":"","faqAnswer":"\"沙箱全链路测试工具， 需要线上有效单据来进行测试，获取线上有效单据的方法有两个：\r\n（1）、使用门店产生的真实订单进行测试；\r\n（2）、创建一个用于测试的线上的门店，通过门店下单，得到一个有效订单。沙箱全链路测试方法详见链接https://opendj.jd.com/staticnew/widgets/resources.html?id=2033","faqStatus":"1","faqSortNum":27,"createTime":1512524956000,"createBy":"root","updateTime":1688523425000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":81,"moduleId":"160","faqType":"2","faqQuestion":"沙箱测试的返回值都是固定的吗？","faqAnswerUrl":null,"faqAnswer":"单接口的沙箱测试，可以配置沙箱模板，自定义构造接口返回值；\r\n<br/>如果不配置沙箱模板的话，接口返回的是默认返回值。","faqStatus":"1","faqSortNum":28,"createTime":1512525180000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":82,"moduleId":"160","faqType":"1","faqQuestion":"中间号有效期为多久？","faqAnswerUrl":"","faqAnswer":"\"中间号会在预计送达时间72小时后失效；\r\n如果订单产生售后，重新生成一个中间号，新的中间号有效期为72小时\"","faqStatus":"1","faqSortNum":29,"createTime":1512543977000,"createBy":"root","updateTime":1671179365000,"updateBy":"wangmengmeng107","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":84,"moduleId":"160","faqType":"3","faqQuestion":"用户中间号会变更吗？","faqAnswerUrl":null,"faqAnswer":"用户中间号，可能会变更，商家需要订阅订单收货人电话中间号变更消息，在订单收货人电话中间号发生变更后，重新调用订单列表查询接口，获取订单明细，更新收货人电话以及中间号有效期时间信息（订单收货人电话中间号变更只会变更一次）。","faqStatus":"1","faqSortNum":31,"createTime":1512544101000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":93,"moduleId":"160","faqType":"1","faqQuestion":"到家支持用户在到家app开发票吗？发票是到家开还是商家开？","faqAnswerUrl":"","faqAnswer":"\"到家支持用户开发票，开票主体是商家。\r\n商家可以在商家后台-门店设置中设置为允许开发票，则用户在该门店下单后，则可填写相关字段，开取相关发票。\"","faqStatus":"1","faqSortNum":33,"createTime":1521162354000,"createBy":"root","updateTime":1671179507000,"updateBy":"wangmengmeng107","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":94,"moduleId":"160","faqType":"3","faqQuestion":"给用户开发票的具体金额怎么计算的？","faqAnswerUrl":"","faqAnswer":"开发票是按照商品实际支付金额开的。公式参考如下：\r\n<br/>商家给用户开具发票金额=商品总金额-订单级优惠金额-首单优惠金额-优惠券商品优惠金额-平台积分优惠金额。\r\n<br/>这些具体字段都可从订单列表查询接口获取。","faqStatus":"1","faqSortNum":34,"createTime":1521162678000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":95,"moduleId":"160","faqType":"1","faqQuestion":"什么是中间号？","faqAnswerUrl":"","faqAnswer":"为了保护用户隐私，到家会根据用户手机号，生成一个虚拟号码，目前，中间号相关逻辑如下：\r\n<br/>（1）、中间号会在用户下单成功的时候，与收货手机号做绑定；\r\n<br/>（2）中间号为16位（含逗号）， 形式为“11位手机号”+“，”+“4位分机号”；例：“12345678901,0000”； 可通过订单列表查询接口buyerTelephone和buyerMobile 字段查询中间号，字段类型varchar，字段长度20；\r\n<br/>（3）中间号会在预计送达时间72小时后失效； \r\n<br/>（4） 如果订单产生售后，重新生成一个中间号，新的中间号有效期为72小时","faqStatus":"1","faqSortNum":35,"createTime":1521541890000,"createBy":"root","updateTime":1671179686000,"updateBy":"wangmengmeng107","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":96,"moduleId":"160","faqType":"2","faqQuestion":"订单列表查询接口哪个字段可以查到中间号？","faqAnswerUrl":"","faqAnswer":"京东到家达达配送为了保护用户隐私安全采用使用中间号；\r\n<br/>收货人电话（buyerTelephone）和手机号（buyerMobile）均返回生成的中间号；\r\n<br/>注：商家自配送是否支持开通中间号，需要联系到家运营协助确认；","faqStatus":"1","faqSortNum":36,"createTime":1521541969000,"createBy":"root","updateTime":1608801580000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":97,"moduleId":"160","faqType":"3","faqQuestion":"怎么理解订单列表中的businessTag中的，立即达、隔夜达、定时达三种业务逻辑？","faqAnswerUrl":"","faqAnswer":"具体规则：\r\n<br/>注：目前隔夜达和营业即送概念一致。\r\n<br/>（1）、用户在营业时间段内下单，送达时间选择该营业时段内的第一段时间为立即达，其他为定时达；选择下一段营业时段的第一段时间为营业即送（隔夜达），其他为定时达；\r\n<br/>（2）、用户在非营业时段内下单，送达时间选择任意营业时段内的第一段时间为营业即送（隔夜达），其他为定时达。","faqStatus":"1","faqSortNum":37,"createTime":1521542304000,"createBy":"root","updateTime":1547538508000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":98,"moduleId":"160","faqType":"1","faqQuestion":"门店设置了有新订单立即下发给达达，那商家还需要拣货吗？","faqAnswerUrl":"","faqAnswer":"需要。\r\n<br/>门店可设置的订单下发方式有：订单立即下发给达达和拣货完成后下发达达两种。无论哪种方式，都对商家拣货有时间限制。需要商家操作拣货完成。","faqStatus":"1","faqSortNum":38,"createTime":1521542479000,"createBy":"root","updateTime":1671179857000,"updateBy":"wangmengmeng107","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":112,"moduleId":"160","faqType":"1","faqQuestion":"到家包装费和餐盒费的收取、设置逻辑","faqAnswerUrl":"","faqAnswer":"到家的包装费可按门店进行设置，商家无法设置，需要找到家运营进行设置；\r\n<br/>餐盒费是按商品维度设置的，只有商品到家类目为美食、外卖的商品才可设置餐盒费；\r\n<br/>若门店设置了包装费，且商品同时设置了餐盒费，则用户下单时，会叠加收取包装费和餐盒费，一个订单，只收取一次包装费，餐盒费按照商品sku数收取。","faqStatus":"1","faqSortNum":40,"createTime":1536288790000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":113,"moduleId":"160","faqType":"3","faqQuestion":"正向订单中，配送员抢单又取消了或取货失败了，需要商家进行什么操作？","faqAnswerUrl":"","faqAnswer":"1）、达达已接单，又取消配送订单，订单会重新进入达达抢单池，由其他配送员再次抢单，此步骤不需要商家操作。此时，运单状态消息中，运单状态值会从（20 ：已抢单）变为（21： 配送员取消抢单，等待重新抢单）；\r\n<br/>2）、 配送员申请取货失败，运单状态消息接口会返回运单状态值为（27：取货失败待审核）。需要商家调用商家审核配送员取货失败接口进行审核：\r\n<br/>A、商家同意取货失败申请，运单状态消息接口，运单状态值变为（25：取货失败），商家再调用催配送员抢单接口，等待配送员抢单；\r\n<br/>B、商家驳回取货失败的申请，运单状态消息接口，运单状态值变为（26：取货失败审核驳回），订单仍由原配送员配送，商家无须其他操作。","faqStatus":"1","faqSortNum":41,"createTime":1536288875000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":122,"moduleId":"160","faqType":"3","faqQuestion":"如何理解订单列表查询接口中的product表和discount表体现的优惠信息？","faqAnswerUrl":"","faqAnswer":"\"pruduct表中，体现的是商品单品的信息，包括商品的价格数量及商品单品的促销信息等，但并没有直接体现商品单品的优惠金额，商品单品的优惠金额及承担可通过拆分接口查询，接口地址见链接：https://opendj.jd.com/staticnew/widgets/resources.html?groupid=182&apiid=4d1494c5e7ac4679bfdaaed950c5bc7f\r\ndiscount表中，体现的是订单级别的优惠信息，包含商品订单级别的优惠类型、运费优惠和对应的优惠金额，其中除优惠类型7，8，12，15外（运费优惠外）的优惠金额discountPrice累加和等于接口中的订单级别优惠商品金额（orderDiscountMoney）。\"","faqStatus":"1","faqSortNum":43,"createTime":1542954418000,"createBy":"root","updateTime":1685582895000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":130,"moduleId":"160","faqType":"1","faqQuestion":"京东到家app上下单，用户点击催单，会有什么作用？","faqAnswerUrl":"","faqAnswer":"当前客户/客服催单后，系统将根据当前订单节点，判定催单方向，如处于待拣货环节，该订单将在商家中心打标，提醒商家优先拣货；如处于物流环节无人抢单节点，系统将会采用重抛及加小费方式，提高该订单的被抢单率。","faqStatus":"1","faqSortNum":44,"createTime":1543388165000,"createBy":"root","updateTime":1543388206000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":136,"moduleId":"160","faqType":"1","faqQuestion":"商家切换成自动接单模式后，系统订阅“等待出库消息接口”获取订单信息，系统创建新订单后订单状态是否会立即变更状态为“等待出库”?","faqAnswerUrl":"","faqAnswer":"是的，会立即变更状态为“等待出库”。","faqStatus":"1","faqSortNum":44,"createTime":1543388591000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":137,"moduleId":"160","faqType":"1","faqQuestion":"订单转自送消息，通知接口是转成自己配送之后通知还是运单状态为待抢单且超时5分钟后通知？","faqAnswerUrl":"","faqAnswer":"转自送是立即通知的。","faqStatus":"1","faqSortNum":45,"createTime":1543388616000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":160,"moduleId":"160","faqType":"3","faqQuestion":"订单拣货完成配送之前，用户是否可以申请订单部分商品退货、退款","faqAnswerUrl":"","faqAnswer":"订单过程中，用户在订单支付完成后订单开始配送之前只能申请订单整单取消，无法申请订单部分商品退货且退款；用户只有在售后订单中，能申请部分商品退货、退款。","faqStatus":"1","faqSortNum":49,"createTime":1556619224000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":117,"moduleId":"160","faqType":"2","faqQuestion":"订单运单状态消息与订单开始配送消息及妥投消息关系","faqAnswerUrl":"","faqAnswer":"运单状态主要是达达专送的订单才有，订单运单状态消息中没有开始配送状态，只有取货完成状态，二者等同。如果是达达无人接单商家转自送，只能通过订单妥投消息判断是否送达。另外，个别系统异常导致运单状态未及时同步的时候，到家系统后台有强制完成订单的可能，这时候也只能通过妥投消息判断，所以建议以妥投消息为准。","faqStatus":"1","faqSortNum":50,"createTime":1537251598000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":158,"moduleId":"160","faqType":"3","faqQuestion":"门店设置订单立即下发达达，订单会在什么时候下发达达系统？","faqAnswerUrl":"","faqAnswer":"门店设置订单立即下发达达，订单会在门店确认接单后下发达达系统。\r\n<br/>设置自动接单的门店，订单门店接收到订单时就已经为确认接单状态，无需再确认自动下发达达系统；\r\n<br/>设置手动接单的门店，门店接到订单，操作确认接单后订单才会下发达达系统。","faqStatus":"1","faqSortNum":51,"createTime":1555666007000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":171,"moduleId":"160","faqType":"3","faqQuestion":"调用“订单达达配送转商家自送接口”提示无法修改承运商","faqAnswerUrl":"","faqAnswer":"检查门店是否为达达转送门店，如果门店配送方式本来就为商家自送，调用时会失败并返回无法修改承运商提示。","faqStatus":"1","faqSortNum":51,"createTime":1565344521000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":240,"moduleId":"160","faqType":"2","faqQuestion":"订单列表查询接口payChannel字段9004、9014说明","faqAnswerUrl":"","faqAnswer":"到家收银台有京东支付和白条支付。当用户选择京东支付后，跳转到京东支付列表页，用户也可以在其中选择白条支付。\r\n因此当用户选择京东支付时，但最终仍用白条支付。\r\n9004:用户在到家收银台选择京东支付。支付完成通知中，京东通知我们，用户使用了白条\r\n9014:用户在到家收银台选择白条支付","faqStatus":"1","faqSortNum":70,"createTime":1678693175000,"createBy":"weina24","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":162,"moduleId":"160","faqType":"2","faqQuestion":"商家在接单后配送前，用户可以申请取消订单，在商家审核之前，用户是否可以取消填写的在线申请？同样场景，用户申请取消后是否可以再次发起取消申请？","faqAnswerUrl":"","faqAnswer":"接单后配送前，用户可以申请取消订单，商家接到取消申请后调用审核接口审核，商家审核之前，用户不可以取消申请；同样场景用户可以多次申请，目前没有限制。","faqStatus":"1","faqSortNum":100,"createTime":1557452263000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""}]},{"moduleId":170,"moduleValues":"促销类","list":[{"id":35,"moduleId":"170","faqType":"3","faqQuestion":"看到接口文档有我需要的API（如促销类），但是调用时提示没有权限，如何解决？","faqAnswerUrl":"","faqAnswer":"登录开放平台管理中心，进入接口配置及测试页面，选择对应方案及启用接口，接口需要启用才能正常调用","faqStatus":"1","faqSortNum":1,"createTime":1493793286000,"createBy":"root","updateTime":1671589748000,"updateBy":"wangmengmeng107","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":221,"moduleId":"170","faqType":"2","faqQuestion":"“订单级促销活动提交接口”报错：可选赠品/换购品数不可超过已选择数量，是什么原因？","faqAnswerUrl":"","faqAnswer":"由于在C端满足换购条件时换购品不可以重复选择，一个换购品只可以选择一件，所以上传阶梯规则时，一个阶梯内换购品种类的数量需大于当前阶梯的可换购件数。","faqStatus":"1","faqSortNum":1,"createTime":1671607777000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":90,"moduleId":"170","faqType":"3","faqQuestion":"通过开放平台接口，创建了多个单品促销活动（活动时间有重叠部分），则在当前时间内活动生效的逻辑（优先级顺序）是什么样的？","faqAnswerUrl":"","faqAnswer":"1）、活动类型不同（包括秒杀，单品直降，新人专享，第二件N折两种及以上活动类型），则权重最高的优先生效，权重由高到低排序为：新人专享-秒杀-直降-第二件N折；\r\n<br/>2）、活动类型相同（如活动都是秒杀，或者都是单品直降等），则校验活动开始时间。\r\n<br/>举例说明如下：\r\n<br/>一、假设A、B两个活动，A活动开始时间为1点-5点，B活动开始时间为1点-8点，两个活动开始时间一样：\r\n<br/>A、B活动中，任意一个活动为秒杀，另一个为直降，则只有秒杀生效，直降不生效；\r\n<br/>如果A、B都是直降活动或者秒杀活动，则首先判断促销力度，力度大的生效；\r\n<br/>如果A、B都是直降活动或者秒杀活动，且促销力度一样，后创建的活动生效；\r\n<br/>二、假设A、B两个活动，A活动开始时间为1点-10点，B活动开始时间为5点-8点，两个活动开始时间一不样：\r\n<br/>A为秒杀，B为直降，只有秒杀生效；\r\n<br/>A为直降，B为秒杀，或者A、B同为秒杀或直降，则：\r\n<br/>1点-5点，A活动生效；\r\n<br/>5点-8点，B活动生效，同时A活动失效；\r\n<br/>8点-10点，A活动恢复，B活动失效；\r\n<br/>如针对活动规则有疑问可咨询到家运营人员；","faqStatus":"1","faqSortNum":3,"createTime":1517380955000,"createBy":"root","updateTime":1671591900000,"updateBy":"wangmengmeng107","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":239,"moduleId":"170","faqType":"2","faqQuestion":"通过接口创建单品直接活动，创建成功目前是新建状态，但是在商家中心搜索不到此活动？","faqAnswerUrl":"","faqAnswer":"新建状态后需要提交确认保存接口才能算做活动创建成功，新建状态无法在商家中心搜索到","faqStatus":"1","faqSortNum":3,"createTime":1672212827000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":91,"moduleId":"170","faqType":"3","faqQuestion":"平台提供的促销相关接口入参中均含有traceId参数，其含义及用途？","faqAnswerUrl":"","faqAnswer":"traceId为请求追踪ID，是商家在调用接口时的选填参数，主要用于双方在跟踪接口间执行调用情况的线索关键字，便于排查运行期出现的各类接口问题。","faqStatus":"1","faqSortNum":4,"createTime":1517564938000,"createBy":"root","updateTime":1517565037000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":99,"moduleId":"170","faqType":"1","faqQuestion":"到家现在有哪些类型的促销活动？","faqAnswerUrl":"","faqAnswer":"到家目前的促销，大致可以分为两类，一类是订单级别的促销，一类是单品级别的促销。\r\n<br/>1）、订单级别的促销包括：\r\n<br/>满赠促销：用户订单金额满X元，可以获赠某一指定商品，满金额X元和获赠商品都是可设置的；\r\n<br/>加价购：用户订单金额满X元，加Y元，可以购买某一指定商品，满金额X元和加金额Y元可购买的商品都是设置的；\r\n<br/>满减促销：用户订单金额满X元，可减Y元，满金额X元和减金额Y元都是设置的；\r\n<br/>多买促销：多买促销分为两种类型，一种是满X件减（Y1）元，另一种是满W件打（Y2）折，满件数X、W，减金额（Y1）元和打折数（Y2）也是设置的；\r\n<br/>X元Y件：即捆绑促销，用户订单X元Y件。例如ABC三个商品10元3件。业务上属于订单级促销，但系统实现上是单品级促销。\r\n<br/>2）、单品级别的促销包括：\r\n<br/>限时抢（秒杀）：商品在到家的销售价为秒杀价，秒杀价要求必须为正常售价的8折及以下；\r\n<br/>直降：形式与秒杀价类似，都表现为销售价的直接降低，和限时抢的区别是，直降的价格不必满足正常售价的8折及以下这个条件。\r\n<br/>买赠促销：用户购买主商品A，可以免费赠送商品B，主商品和赠品都是可设置的，购买每个主商品都会赠送商家选择添加的赠品；赠品最多为3个SKU,每个商品最多赠送5件。\r\n<br/>新人专享：到家新用户可享受的专享优惠，优惠力度较大。如新人专享立减优惠券，首单特惠商品等。\r\n<br/>第二件N折：指用户购买M件商品，则第偶数件商品商品享受N折优惠，即第二件、第四件、第六件商品享受N折优惠。\r\n<br/>订单列表查询接口中的product列表中，体现出的是单品级别（含X元Y件促销）的优惠；接口中的discount列表，体现的是订单级别的优惠。","faqStatus":"1","faqSortNum":5,"createTime":1521542726000,"createBy":"root","updateTime":1553853706000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":232,"moduleId":"170","faqType":"2","faqQuestion":"有没有关于折扣的接口？","faqAnswerUrl":"","faqAnswer":"有的，促销类接口中有第二件N折，多买多折两个活动，具体接口操作可以看下促销类接口文档","faqStatus":"1","faqSortNum":5,"createTime":1671608694000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":127,"moduleId":"170","faqType":"3","faqQuestion":"订单列表查询接口中的促销优惠类型，怎么和促销接口中的优惠类型一一对应？","faqAnswerUrl":"","faqAnswer":"对应关系如下，“————”左边表示的是订单接口中的优惠枚举值，右边表示对应的促销类型枚举值；\r\n（1）、4：满减————1: 满减，2210：每满减；\r\n（2）、5：满折————2：满折；\r\n（3）、10：满件减\t————1206：满件减；\r\n（4）、11：满件折\t————1207：满件折；\r\n（5）、9999：表示一个普通商品参与捆绑促销，设置的捆绑类型；9998：表示一个商品参与了捆绑促销，并且还参与了其他促销类型；9997：表示一个商品参与了捆绑促销，但是金额拆分不尽————\t1208：捆绑；\r\n（6）、3：单品直降————3：直降；\r\n（7）、4：限时抢购————4：秒杀；\r\n（8）、6：买赠————5：单品买赠；\r\n（9）、8：第二件N折————7：第二件N折；","faqStatus":"1","faqSortNum":6,"createTime":1542955698000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":139,"moduleId":"170","faqType":"1","faqQuestion":"关于运费优惠，平台与商家优惠分摊规则说明？","faqAnswerUrl":"","faqAnswer":"订单列表查询接口返回值中的优惠列表（discount）关于运费优惠类型及分摊说明如下：\r\n<br/>7：VIP免运费，12：首单地推满免运费，由平台全部承担；\r\n<br/>15、16、8：运费券，涉及平台和商家分摊，具体通过venderPayMoney（商家承担金额）、platPayMoney（平台承担金额）获取。","faqStatus":"1","faqSortNum":7,"createTime":1543388716000,"createBy":"root","updateTime":1693450408000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":159,"moduleId":"170","faqType":"1","faqQuestion":"促销接口中beginDate活动开始时间，为什么有的促销类型有限制有的没有？","faqAnswerUrl":"","faqAnswer":"单品级促销接口无限制；\r\n订单级促销接口限制开始时间，需大于当前时间30分钟；","faqStatus":"1","faqSortNum":8,"createTime":1555669663000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":168,"moduleId":"170","faqType":"1","faqQuestion":"若某商品不在商品库中，商家同步包含该商品不在商品库中的促销活动时，是否会成功？","faqAnswerUrl":"","faqAnswer":"活动可以创建成功，且正确的商品是生效的，不存在的商品会返回或提示查不到该不存在的商品。","faqStatus":"1","faqSortNum":9,"createTime":1564728485000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":169,"moduleId":"170","faqType":"1","faqQuestion":"若某门店同步一个不包含在该门店中的商品的促销活动，是否会成功？","faqAnswerUrl":"","faqAnswer":"不包含在门店中的商品的促销不会成功。商品是商家维度的，故商品在商家的任何门店都可以做活动。","faqStatus":"1","faqSortNum":10,"createTime":1564728544000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":170,"moduleId":"170","faqType":"1","faqQuestion":"同步促销活动时，若商品未上架，是否可以同步成功？","faqAnswerUrl":"","faqAnswer":"创建促销的时候不校验商品的库存和上下架状态等信息。","faqStatus":"1","faqSortNum":12,"createTime":1564728576000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""}]},{"moduleId":180,"moduleValues":"售后类","list":[{"id":30,"moduleId":"180","faqType":"1","faqQuestion":"用户可申请售后的时效是多久？","faqAnswerUrl":"","faqAnswer":"一般订单默认48小时的售后申请时效，根据门店配置，用户还可能享受7天或者14天的售后申请时效。可找到家运营协商配置。","faqStatus":"1","faqSortNum":1,"createTime":1493283590000,"createBy":"root","updateTime":1522632329000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":219,"moduleId":"180","faqType":"2","faqQuestion":"售后申请退款单商家还没有审核就审核通过是什么情况？","faqAnswerUrl":"","faqAnswer":"商家自己申请的仅退款不需要审核","faqStatus":"1","faqSortNum":1,"createTime":1671606485000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":236,"moduleId":"180","faqType":"2","faqQuestion":"是否可以通过查询售后单详情接口中approveType字段识别审核方是谁，如果是待审核状态下，这个字段是否会有值？","faqAnswerUrl":"","faqAnswer":"可以，售后单待审核状态下也会有值","faqStatus":"1","faqSortNum":1,"createTime":1671608947000,"createBy":"wangmengmeng107","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":58,"moduleId":"180","faqType":"3","faqQuestion":"用户售后逻辑，对于用户及商家","faqAnswerUrl":"","faqAnswer":"退货逻辑，遵循顾客优先逻辑，同款商品优先退价格高的。\r\n用户申请售后，不退还商家佣金。","faqStatus":"1","faqSortNum":2,"createTime":1507528333000,"createBy":"root","updateTime":1542180551000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":77,"moduleId":"180","faqType":"3","faqQuestion":"售后单状态有哪些？哪些状态代表结束状态？","faqAnswerUrl":"","faqAnswer":"售后单状态如下：10:待审核,11:待反馈,12:待处理,30:退款处理中,32:退款到账（仅退款）,33:退款失败,40:审核不通过-驳回,50:客户取消,90:待直赔,92:直赔成功,93:直赔失败,100:待换新, 101:送货成功,1011:已确认收货,102:换新失败,103:换新成功,110:待退货,1101:取货中,111:取货成功,1111:退货成功,1112:已收货,112:退货成功-待退款,113:退货失败,114:退款到账（退货退款）。\r\n<br/>其中：32:退款到账,33:退款失败,50:客户取消，40:审核不通过-驳回（超24小时）,92:直赔成功,93:直赔失败，102:换新失败，103:换新成功，113:退货失败（超24小时），114:退款到账（退货退款），都属于服务单的结束状态。","faqStatus":"1","faqSortNum":3,"createTime":1510900715000,"createBy":"root","updateTime":1586246202000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":78,"moduleId":"180","faqType":"3","faqQuestion":"商家可以驳回用户的售后申请吗？驳回后用户还能申请售后么？","faqAnswerUrl":"","faqAnswer":"商家可以驳回用户的售后申请。商家驳回用户售后申请，用户可对此售后单进行申诉。到家客服会对申诉单进行仲裁。","faqStatus":"1","faqSortNum":4,"createTime":1510900770000,"createBy":"root","updateTime":1525858682000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":86,"moduleId":"180","faqType":"3","faqQuestion":"售后状态有个：113 退货失败状态，这个状态后，用户重新发起退款操作。会推送什么消息？","faqAnswerUrl":"","faqAnswer":"重新提交申请，会推送售后单状态消息、创建售后单申请消息。","faqStatus":"1","faqSortNum":5,"createTime":1512544235000,"createBy":"root","updateTime":1671603107000,"updateBy":"wangmengmeng107","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":215,"moduleId":"180","faqType":"2","faqQuestion":"“售后单状态消息”推送场景、部分退款怎么识别、小时达订单怎么识别","faqAnswerUrl":"","faqAnswer":"可以通过statusId字段判断售后单状态，是否是部分退款及是否是小时达订单可以通过“billId”字段调取查询售后单详情接口去查看","faqStatus":"1","faqSortNum":5,"createTime":1671605458000,"createBy":"wangmengmeng107","updateTime":1702438182000,"updateBy":"xuxiaolong52","classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":105,"moduleId":"180","faqType":"3","faqQuestion":"用户什么时候可以修改（取消）售后申请？","faqAnswerUrl":"","faqAnswer":"售后单申请后，只要售后单处于待审核状态，用户就可修改或取消售后单。流程说明如下：\r\n<br/>用户申请售后（到家推送新建售后单申请消息）-到家推送售后单状态消息（状态10：待审核）-用户取消售后（到家推送售后单状态消息：售后单状态变为50，已取消）；\r\n<br/>用户申请售后（到家推送新建售后单申请消息）-到家推送售后单状态消息（状态10：待审核）-用户修改售后（到家推送修改售后单申请消息）-售后单状态消息不变（状态10：待审核）；","faqStatus":"1","faqSortNum":6,"createTime":1522637272000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":106,"moduleId":"180","faqType":"1","faqQuestion":"用户可申请售后的原因有哪些？需要商家审核的有什么？","faqAnswerUrl":"","faqAnswer":"用户可申请的原因及审核方如下：\r\n<br/>1）、商品临期变质/不新鲜/质量问题——商家；\r\n<br/>2）、送错货——商家；\r\n<br/>3）、商品破损/包装破损——到家平台；\r\n<br/>4）、商品斤两不足——商家；\r\n<br/>5）、实物与图文描述不符——商家；\r\n<br/>6）、买错/多买/漏买/暂不需要商品；\r\n<br/>7）、未在约定时间送达（订单超时履约露出）——商家；\r\n<br/>8）、订单少件且商家未通知我（原：缺件少件）——商家；\r\n<br/>9）、商家通知我有商品缺货——商家；\r\n<br/>10）、全部商品未收到——商家；","faqStatus":"1","faqSortNum":7,"createTime":1522637360000,"createBy":"root","updateTime":1671606046000,"updateBy":"wangmengmeng107","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":107,"moduleId":"180","faqType":"1","faqQuestion":"售后单审核流程包括什么？","faqAnswerUrl":"","faqAnswer":"1）审核为已取消-则售后单可取消-用户可重新发起申请；\r\n<br/>2）审核为退款-退款；\r\n<br/>3）审核为驳回-用户申诉-客服仲裁-驳回-用户在APP不可申诉；\r\n<br/>4）审核为驳回-用户申诉-客服仲裁-退款；\r\n<br/>5）审核为驳回-用户申诉-客服仲裁-退货；\r\n<br/>6）审核为退货（达达配送）-达达抢单妥投成功-商家24小时内确认收货（24小时后系统自动确认）-退款成功；\r\n<br/>7）审核为退货（达达配送）-达达抢单妥投失败—退货失败-用户/客服重新发起申请-推送售后单状态消息；\r\n<br/>8）审核为退货（自送）-商家取货-商家48小时内确认收货（48小时后系统自动确认）-退款成功；\r\n<br/>9）审核为待用户反馈（APP端申请）-用户24小时内反馈-客服再次审核-接审核流程\r\n<br/>10）审核为待用户反馈（APP端申请）-用户24小时内不反馈-系统自动取消-用户/客服可再次发起售后\r\n<br/>11）审核为待客服反馈-客服外呼与电话沟通-修改售后申请（24小时不处理则系统取消售后单）-售后单待审核-接审核流程\r\n<br/>12）客服审核-发现原因非外表损伤/少件-扭转给商家审核-接审核流程\r\n<br/>13）客服审核-原因外表损伤/少件-处罚达达；\r\n<br/>14）商家审核-非外表损伤/少件售后单-不是自己责任-申述-客服仲裁-二次申述-客服仲裁。","faqStatus":"1","faqSortNum":8,"createTime":1522637436000,"createBy":"root","updateTime":1579414708000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":108,"moduleId":"180","faqType":"1","faqQuestion":"售后中，商家应该注意的时效是多久？","faqAnswerUrl":"","faqAnswer":"售后单审核时效为100分钟（假设门店营业结束时间为21点，则19点前生成的售后单，需在售后单创建后100分钟内完成审核，19点后生成的售后单，需要在次日营业开始时间+2小时内完成审核）；\r\n<br/>商家申诉时效，为售后单完成48小时内。","faqStatus":"1","faqSortNum":9,"createTime":1522637480000,"createBy":"root","updateTime":1701847714000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":114,"moduleId":"180","faqType":"1","faqQuestion":"出现售后，商家需承担哪些费用项 ？","faqAnswerUrl":"","faqAnswer":"商家需承担的费用项，包括商品相关和运费相关，说明如下：\r\n<br/>（1）、商家承担的售后商品相关费用：\r\n<br/>不会根据售后原因判别售后商品货款承担方，根据：客服审核----是根据到家客服判别的责任方来承担；商家审核----商家责任商家承担商品货款；\r\n<br/>（2）、商家承担的售后运费费用：\r\n<br/>根据售后详情中“责任方”字段判断 若为商家，则需要商家承担，若非商家 则无需承担。","faqStatus":"1","faqSortNum":10,"createTime":1536289237000,"createBy":"root","updateTime":1631846872000,"updateBy":"weina","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":118,"moduleId":"180","faqType":"1","faqQuestion":"商家中心看不到售后单","faqAnswerUrl":"","faqAnswer":"联系到家运营到运营系统查询售后详情，看售后审核方是否为到家客服或平台自动审核，到家客服审核或者平台自动审核（包含超时系统自动审核），商家是无法看到售后单，无法审核的。商家审核驳回的订单，被驳回后用户发起申诉后由到家客服审核，此种情况商家也看不到。","faqStatus":"1","faqSortNum":11,"createTime":1542178537000,"createBy":"root","updateTime":1671604114000,"updateBy":"wangmengmeng107","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":153,"moduleId":"180","faqType":"1","faqQuestion":"售后单问题","faqAnswerUrl":"","faqAnswer":"1、订单中包含多个商品时，可以选择部分商品多次售后，待到全部商品进行售后时，才会退还运费包装费。\r\n2、售后单没有被商家审核时，用户可以对售后单进行修改，审核通过后，用户不可修改可发起新的售后单。","faqStatus":"1","faqSortNum":40,"createTime":1551923580000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":154,"moduleId":"180","faqType":"1","faqQuestion":"售后中的直赔、新订单指的是什么？","faqAnswerUrl":"","faqAnswer":"直赔：由商家发起，直接发给用户一个新的商品；\r\n售后产生的新订单：是在直赔场景下，商家给用户直赔商品，所形成的新订单。","faqStatus":"1","faqSortNum":45,"createTime":1551923811000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""}]},{"moduleId":190,"moduleValues":"财务类","list":[{"id":32,"moduleId":"190","faqType":"3","faqQuestion":"如何获取优惠信息？","faqAnswerUrl":"","faqAnswer":"订单类接口仅获取订单基本信息，不包含订单金额拆分信息。商家在接收订单消息时，查询订单列表查询接口和新版订单金额拆分接口均需要调用，财务类接口详情请见：https://opendj.jd.com/staticnew/widgets/resources.html?groupid=182&apiid=4d1494c5e7ac4679bfdaaed950c5bc7f","faqStatus":"1","faqSortNum":1,"createTime":1493285387000,"createBy":"root","updateTime":1688523637000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":44,"moduleId":"190","faqType":"3","faqQuestion":"分页查询对账单接口如何查询小时达业务对账结算金额？","faqAnswerUrl":"","faqAnswer":"选（2-小时达账单）+选（1-到家账单）的来源渠道枚举值20：京东融合（小时达），两边数据加起来是整单的结算金额","faqStatus":"1","faqSortNum":2,"createTime":1495705905000,"createBy":"root","updateTime":1702438282000,"updateBy":"xuxiaolong52","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":31,"moduleId":"190","faqType":"3","faqQuestion":"商家应收商品金额与用户实付商品金额的关系？","faqAnswerUrl":"","faqAnswer":"商家应收商品金额=商品门店价skuStorePrice总和-商家承担的货款补贴（金额拆分接口获取）；\r\n<br/>用户实付商品金额=商品销售价总金额orderTotalMoney -订单优惠总金额 orderDiscountMoney -用户积分抵扣金额platformPointsDeductionMoney；","faqStatus":"1","faqSortNum":3,"createTime":1493285345000,"createBy":"root","updateTime":1536289324000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":45,"moduleId":"190","faqType":"1","faqQuestion":"商家收入（商家应得金额）如何计算？","faqAnswerUrl":"","faqAnswer":"可利用以下结算公式计算 \r\n<br/>商家应得金额=订单原价（originalAmount）+商家承担补贴（storeSubsidy）+总佣金（commissionBill）+商家自配送费（storeFreightBill）+餐盒费（packageBill）+取件服务费开票（pickUpFeeNeedBill）+取件服务费不开票（pickUpFeeNotBill）\r\n<br/>注：\t该公式中各字段自带正负号；公式中各字段说明如下：\r\n<br/>A、订单原价（originalAmount）=用户实际支付货款+平台承担所有补贴（市场费）+商家货款承担补贴=商品门店价总和；\r\n<br/>B、商家承担补贴（storeSubsidy）=商家承担货款补贴+商家承担运费补贴；\r\n<br/>C、总佣金（commissionBill）=货款佣金+运费佣金+餐盒费佣金+保底佣金补差——每单保底佣金补差 = 合同系统规定的每单保底佣金 - 其他费用项目佣金总和（货款佣金+运费佣金+餐盒费佣金）；\r\n<br/>D、商家自配送费（storeFreightBill）：配送方式为商家自送，平台需结算给商家的运费；\r\n<br/>E、餐盒费（packageBill）：sku餐盒费总和；\r\n<br/>F、取件服务费开票（pickUpFeeNeedBill）：正向单展示远距离运费；售后单则展示售后运费。——售后运费指售后原因是商家责任时候，商家承担的售后运费，包括达达取件费 （退货6块、换新12块），整单售后运费&整单售后包装费（商家责任且整单售后时才有）。\r\n<br/>G、取件服务费不开票（pickUpFeeNotBill）：展示取件费-商家小费，指达达配送时，商家给配送员的小费。","faqStatus":"1","faqSortNum":4,"createTime":1495705939000,"createBy":"root","updateTime":1536289382000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":53,"moduleId":"190","faqType":"3","faqQuestion":"新版订单金额拆分接口里关于整合营销计算方式如下","faqAnswerUrl":"","faqAnswer":"目前整合营销数据以：orderDiscountShareList type字段为准，目前只有优惠券支持整合营销；\r\n<br/>商家实际承担金额=discountlist.orderDiscountShareList.shareMoney + discountlist.saleMoney\r\n<br/>京东平台实际承担金额=discountlist.costMoney - discountlist.orderDiscountShareList.shareMoney","faqStatus":"1","faqSortNum":6,"createTime":1500029411000,"createBy":"root","updateTime":1671172394000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":72,"moduleId":"190","faqType":"2","faqQuestion":"商家对账单的商家承担补贴列怎么算？","faqAnswerUrl":"","faqAnswer":"商家承担的订单总优惠补贴是订单金额拆分接口中订单维度商家承担金额与单品维度商家承担金额之和。订单金额拆分计算可参考<font color=red>http://t.cn/E7yiC13</font>。","faqStatus":"1","faqSortNum":7,"createTime":1509955651000,"createBy":"root","updateTime":1541730329000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":87,"moduleId":"190","faqType":"3","faqQuestion":"订单佣金如何计算？","faqAnswerUrl":"","faqAnswer":"佣金=货款佣金（包含到家补贴佣金)+餐盒费佣金+运费佣金+保底佣金补差。其中：\r\n<br/>（1）、货款佣金（goodsCommissionBill）=(用户支付的sku的实际金额+到家承担的市场费，即到家补贴)*扣点；\r\n<br/>（2）、运费佣金（freightCommissionBill）：如果是达达配送则没有运费佣金，否则运费佣金=运费（不含取件服务费）*扣点，运费（freightBill）=商家自配送费-商家支付小费-商家支付远距离运费+平台承担补贴的商家自配送运费；\r\n<br/>（3）、保底佣金补差（diffLessCommision）=每单保底佣金-货款佣金（包含到家补贴佣金)-餐盒费佣金-运费佣金；\r\n<br/>（4）、餐盒费佣金=餐盒费*扣点","faqStatus":"1","faqSortNum":8,"createTime":1512544281000,"createBy":"root","updateTime":1552467997000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":88,"moduleId":"190","faqType":"3","faqQuestion":"订单明细中的优惠和新版订单金额拆分中的优惠有什么区别？","faqAnswerUrl":"","faqAnswer":"新版订单金额拆分接口中，不拆分运费相关的优惠，如vip免运，满免运费、运费优惠券等。","faqStatus":"1","faqSortNum":9,"createTime":1512544325000,"createBy":"root","updateTime":1671172761000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":100,"moduleId":"190","faqType":"3","faqQuestion":"到家的取件服务费是什么？","faqAnswerUrl":"","faqAnswer":"如下，取件费可细分为四种：\r\n<br/>1）、取件费-商家小费：指正向订单中，商家给配送员的小费。费用承担方为商家；费用应收方为到家平台。\r\n<br/>2）、取件费-满减运费-自送：指正向订单中，自送商家设置的免运补贴。费用承担方为商家；不与到家平台进行结算。\r\n<br/>3）、取件费-满减运费-达达送：指正向订单中，达达配送的商家设置的免运补贴，由于是达达专送，需要结算时在货款中扣除。费用承担方为商家；费用应收方为到家平台。\r\n<br/>4）、取件费-远距离运费：（也指正向订单）商家开通了远距离服务，默认只能服务半径2公里内的用户，超过2公里后每1公里加收2元运费。费用承担方为商家；费用应收方为到家平台。","faqStatus":"1","faqSortNum":10,"createTime":1521542980000,"createBy":"root","updateTime":1523153762000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":101,"moduleId":"190","faqType":"1","faqQuestion":"商家对账单货款明细中的费用类型有哪些？","faqAnswerUrl":"","faqAnswer":"12001货款,12002货款佣金,13001运费-商家自送,13002运费佣金-商家自送,13003运费-达达配送,13004取件费-商家小费,13005取件费-满减运费-自送,13007取件费-满减运费-达达送,13006取件费-远距离运费,14001包装费,14002餐盒费,,14003餐盒费佣金,15001单品促销-商家,15002单品促销-平台,15003限时抢购-商家,15004限时抢购-平台,16001免运卷-平台-达达送,16002免运卷-商家-达达送,16003免运卷-平台-商家送,16004免运卷-商家-商家送,16005VIP免运费-平台-达达送,16006优惠卷-商家,16007优惠卷-平台,16008优惠码-商家,16009优惠码-平台,17001满减-商家,17002满减-平台,17003满折-商家,17004满折-平台,18001首单优惠-商家,18002首单优惠-平台,20001积分-平台,20002取件费-用户小费-自送,20003取件费-用户小费-达达送","faqStatus":"1","faqSortNum":11,"createTime":1521549262000,"createBy":"root","updateTime":1554813695000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":115,"moduleId":"190","faqType":"2","faqQuestion":"如何计算单品促销活动的商家承担金额和平台承担金额？","faqAnswerUrl":"","faqAnswer":"（1）首先需要区分活动是平台促销还是商家促销：\r\n<br/>A、当商品成本价大于促销价时，是平台促销，则平台和商家各自承担一部分金额；\r\n<br/>B、当商品成本价小于等于促销价时，是商家促销，平台给商家补贴为0, 则商家承担所有金额：\r\n<br/>（2）、平台促销\r\n<br/>（2.1）、平台承担金额计算方式：\r\n<br/>A、先从订单查询接口里取到orderProductList商品信息里promotiontype=3（单品直降）或4（限时抢）的skuid，然后从oassBussinessSkus里取对应skuid的（costPrice-promotionPrice）>0的差额，再乘以skuCount，再乘以costRadio，就是单品促销商品的京东补贴费用。\r\n<br/>B、或者根据已给出的平台承担金额汇总计算：\r\n<br/>先从订单查询接口里取到orderProductList商品信息里promotiontype=3（单品直降）或4（限时抢）的skuid，然后从oassBussinessSkus里取对应skuid的costMoney平台承担金额，再乘以skuCount，就是单品促销商品的京东补贴费用。\r\n<br/>（2.2）、商家承担金额计算方式：\r\n<br/>商品总补贴-平台承担金额，其中商品总补贴为：（商品原价pdjPrice -促销价promotionPrice）的差额，再乘以skuCount的总金额。\r\n<br/>（3）、商家促销\r\n<br/>商家承担金额计算方式：\r\n<br/>A、先从订单查询接口里取到orderProductList商品信息里promotiontype=3（单品直降）或4（限时抢）的skuid，然后从oassBussinessSkus里取对应skuid的（pdjPrice-promotionPrice）>0的差额，再乘以skuCount，再乘以saleRadio，就是单品促销商品的商家承担金额。 \r\n<br/>B、或者根据已给出的商家承担金额汇总计算：\r\n<br/>先从订单查询接口里取到orderProductList商品信息里promotiontype=3（单品直降）或4（限时抢）的skuid，然后从oassBussinessSkus里取对应skuid的saleMoney平台承担金额，再乘以skuCount，就是单品促销商品的商家承担费用。","faqStatus":"1","faqSortNum":12,"createTime":1536290268000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":123,"moduleId":"190","faqType":"2","faqQuestion":"新版订单金额拆分数据什么时候可以获取？","faqAnswerUrl":"","faqAnswer":"商家需要订阅订单金额拆分消息，收到消息后，再调用新版订单金额拆分接口获取数据。新订单消息与订单金额拆分消息间隔很短，通常在10s以内。因此可以认为新版订单金额拆分数据在订单下发商家的时候就可以获取数据，新版订单金额拆分接口可以查询6个月的订单数据，用户取消或撤销的订单不能获取金额拆分明细。","faqStatus":"1","faqSortNum":13,"createTime":1542954768000,"createBy":"root","updateTime":1671172927000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":126,"moduleId":"190","faqType":"3","faqQuestion":"包装费和餐盒费的结算逻辑是什么样的？","faqAnswerUrl":"","faqAnswer":"包装：指的是到家以物料形式下发给商家的购物袋，费用不参与结算，相当于费用是到家的，用户直接支付给到家平台；\r\n<br/>餐盒费：指的是美食外卖类的餐盒费，费用参与结算，会由到家结算给商家。","faqStatus":"1","faqSortNum":14,"createTime":1542955233000,"createBy":"root","updateTime":1671172970000,"updateBy":"weina24","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":138,"moduleId":"190","faqType":"3","faqQuestion":"商家小费清零、结算问题","faqAnswerUrl":"","faqAnswer":"达达配送时候，商家添加的小费，商家操作转自送后，会清零。\r\n商家小费计算需要订单妥投第二天结算","faqStatus":"1","faqSortNum":16,"createTime":1543388678000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":144,"moduleId":"190","faqType":"1","faqQuestion":"什么是财务异常调整？","faqAnswerUrl":"","faqAnswer":"因系统问题等导致到家与商家的订单结算数据有误，到家会以异常调整单的形式，修正结算信息，将误收误打款的货款、佣金退回商家或扣除给到家。目前暂时只有货款异常调整和佣金异常调整两种形式的异常调整单。","faqStatus":"1","faqSortNum":17,"createTime":1544754052000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":145,"moduleId":"190","faqType":"2","faqQuestion":"财务异常调整单信息如何获取？","faqAnswerUrl":"","faqAnswer":"商家需订阅财务调整单消息，当发生财务异常调整单时，到家会给商家推送财务调整单消息，商家反查分页查询对账单接口或计费明细接口，通过对账单接口或计费接口获取异常调整的信息。","faqStatus":"1","faqSortNum":18,"createTime":1544754122000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":146,"moduleId":"190","faqType":"1","faqQuestion":"发生财务异常调整时，怎么样计算出订单对应应结金额？","faqAnswerUrl":"","faqAnswer":"订单结算有误，到家会生成一个新的异常调整单，一个异常调整单号可能对应一个或多个异常结算的订单，目前一期到家暂时采用线下的方式，由到家运营协调，将结算有误的订单及财务信息提交给财务系统，到家财务系统审核通过后，针对运营反馈的异常订单，一次性做异常调整。商家暂时也只能采用线下对账的方式，核对异常调整明细。","faqStatus":"1","faqSortNum":19,"createTime":1544754153000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":147,"moduleId":"190","faqType":"3","faqQuestion":"货款佣金如何计算？","faqAnswerUrl":"","faqAnswer":"货款佣金=sku货款佣金累加和+保底佣金补差，其中：\r\nsku货款佣金累加和=sum(用户支付的sku的实际金额+到家承担的单品优惠补贴+到家承担的订单级别优惠补贴分摊金额)*扣点。\r\n一定要注意，货款佣金，需计算每个sku的佣金，四舍五入后做加和，否则可能会造成对账差。","faqStatus":"1","faqSortNum":20,"createTime":1544754215000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":151,"moduleId":"190","faqType":"3","faqQuestion":"售后单结算金额如何计算？","faqAnswerUrl":"","faqAnswer":"当订单产生售后时，到家会单独生成一个的售后结算单。其结算公式和正向订单结算公式一样，可以利用对账单明细接口或售后计费接口，获取售后单应结金额。","faqStatus":"1","faqSortNum":21,"createTime":1544754412000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":157,"moduleId":"190","faqType":"3","faqQuestion":"佣金收取及退还规则","faqAnswerUrl":"","faqAnswer":"（1）正向订单，在订单完成时收取佣金（需要配送的订单为妥投完成）。<br/>（2）售后订单，一律不退还佣金<br/>  平台责任取消：平台承担了用户的退款，无需商家承担，不退还佣金。  <br/>  商家责任取消：平台提供了应有的服务，且不是平台原因造成的售后，不退还佣金。<br/>  用户责任取消：仅用户误购情况会造成用户责任售后，平台无责任所以佣金要收取，考虑扣用户佣金会导致用户体验较差，故商家同意用户售后那么佣金由商家承担；但商家审核时可以不通过用户的误购售后申请。<br/>（3）申诉订单，一律不收佣金。","faqStatus":"1","faqSortNum":22,"createTime":1554813053000,"createBy":"root","updateTime":1554813754000,"updateBy":"root","classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":164,"moduleId":"190","faqType":"3","faqQuestion":"对账单和结算单区别？","faqAnswerUrl":"","faqAnswer":"对账单是以订单维度的展示的订单的结算信息；\r\n结算单是以账期为维度的展示的每个结算单的账期、金额和结算状态。","faqStatus":"1","faqSortNum":23,"createTime":1560325882000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":166,"moduleId":"190","faqType":"1","faqQuestion":"查询对账单信息时如何区分单据号为正向订单号还是售后单号？","faqAnswerUrl":"","faqAnswer":"商家使用分页查询对账单接口获取对账单信息进行记账时，注意按照orderTypeCode区分订单类型和orderIds单号类型，避免将不同类型订单和订单号混杂。","faqStatus":"1","faqSortNum":24,"createTime":1563529479000,"createBy":"root","updateTime":null,"updateBy":null,"classificationFirst":0,"classificationFirstName":"","classificationSecond":0,"classificationSecondName":""},{"id":200,"moduleId":"190","faqType":"1","faqQuestion":"商家后台产生对账单什么时候才能看到对账单？","faqAnswerUrl":"","faqAnswer":"查询对账单信息，包含：（订单号、订单类型、结算状态）等信息，需要在订单和售后单完成时间后次日早8点开始查询获取。\r\n<br/>注：接口支持查当天（不含）当日至6个月内的数据，但是如果商家数据量过多，查询时间跨度太大接口存在返回数据失败情况。","faqStatus":"1","faqSortNum":24,"createTime":1671174445000,"createBy":"weina24","updateTime":1671174544000,"updateBy":"weina24","classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":201,"moduleId":"190","faqType":"3","faqQuestion":"分页查询对账单接口里的billOrderType字段，5010 到家推广结算，结算金额在哪个字段里？","faqAnswerUrl":"","faqAnswer":"金额在marketBill字段到家平台承担补贴","faqStatus":"1","faqSortNum":26,"createTime":1671174689000,"createBy":"weina24","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":202,"moduleId":"190","faqType":"2","faqQuestion":"分页查询对账单中哪个是到家实际付给商家的金额？","faqAnswerUrl":"","faqAnswer":"此字段dueAmount应付金额（单位：元）","faqStatus":"1","faqSortNum":26,"createTime":1671174984000,"createBy":"weina24","updateTime":1671175019000,"updateBy":"weina24","classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":203,"moduleId":"190","faqType":"3","faqQuestion":"分页查询对账单接口，订单原价如何计算？","faqAnswerUrl":"","faqAnswer":"订单原价=用户支付货款+平台补贴+商家补贴+佣金","faqStatus":"1","faqSortNum":27,"createTime":1671175145000,"createBy":"weina24","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":204,"moduleId":"190","faqType":"3","faqQuestion":"货款结算应结金额方法？","faqAnswerUrl":"","faqAnswer":"【货款结算】应结金额=订单原价+商家承担补贴（货款+运费）+商家自配送费（运费+用户支付小费）+总佣金+取件服务费+商家承担小费+礼品卡费用+线下收款应结（费用自带正负号）+餐盒费","faqStatus":"1","faqSortNum":28,"createTime":1671175505000,"createBy":"weina24","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":205,"moduleId":"190","faqType":"3","faqQuestion":"物竞天择订单平台积分拆分是否有单独的字段？","faqAnswerUrl":"","faqAnswer":"新版订单金额拆分接口：platformIntegralDeductMoney：平台积分（鲜豆）金额","faqStatus":"1","faqSortNum":29,"createTime":1671175956000,"createBy":"weina24","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":206,"moduleId":"190","faqType":"3","faqQuestion":"新版订单金额拆分接口“里面costMoney 和 saleMoney 指的是什么？","faqAnswerUrl":"","faqAnswer":"promotionType字段里商品级：costMoney 平台承担金额和saleMoney商家承担金额\r\n<br/>orderDiscountShareList  订单级：costMoney 平台承担金额和saleMoney商家承担金额","faqStatus":"1","faqSortNum":30,"createTime":1671176363000,"createBy":"weina24","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":207,"moduleId":"190","faqType":"3","faqQuestion":"新版订单金额拆分接口公式计算？","faqAnswerUrl":"","faqAnswer":"单品级优惠（平台承担+商家承担）+订单级优惠（平台承担+商家承担）=商品总优惠金额","faqStatus":"1","faqSortNum":31,"createTime":1671176555000,"createBy":"weina24","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":208,"moduleId":"190","faqType":"3","faqQuestion":"货款佣金按sku纬度计算","faqAnswerUrl":"","faqAnswer":"货款佣金=（实付货款+平台商品补贴）*扣点（根据扣点规则取）\r\n<br/>运费佣金=（实付运费+平台运费补贴）*扣点（基础扣点）」\r\n<br/>实付货款是不是可以用：新版订单金额拆分接口  中有个商品优惠后实付金额(商品金额-分摊到商品优惠金额)\r\n<br/>平台商品补贴拿sku维度:拆分接口也可以拿，但是你要分别取不同促销的平台承担金额，没有一个总值\r\n<br/>有商品级促销类型（sku维度的），订单级别促销优惠列表（订单维度的）订单级促销是指优惠券这种，会用于多个品的。但是数据也都是拆到sku维度","faqStatus":"1","faqSortNum":32,"createTime":1671176724000,"createBy":"weina24","updateTime":1671176930000,"updateBy":"weina24","classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":209,"moduleId":"190","faqType":"3","faqQuestion":"当前参与整合营销活动的商品（type=2或3），各方活动实际承担的金额以公式计算后的为准。具体计算公式如下：","faqAnswerUrl":"","faqAnswer":"商家实际承担金额=discountlist.orderDiscountShareList.shareMoney + discountlist.saleMoney\r\n<br/>京东平台实际承担金额=discountlist.costMoney - discountlist.orderDiscountShareList.shareMoney","faqStatus":"1","faqSortNum":33,"createTime":1671177914000,"createBy":"weina24","updateTime":1671177985000,"updateBy":"weina24","classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":210,"moduleId":"190","faqType":"3","faqQuestion":"订单级促销优惠计算逻辑","faqAnswerUrl":"","faqAnswer":"1.平台真实承担：\r\n[订单级别促销优惠的平台承担金额(data.discountlist.costMoney,集合遍历累加)-data.discountlist.orderDiscountShareList(2和3类型的和)+ 平台积分（鲜豆）金额(data.platformIntegralDeductMoney) + 单品级优惠的平台承担(data.costMoney*skuCount)] (data集合遍历累加) -date.skuPromotionShareList.(2和3的和)\r\n<br/>2.整合营销优惠：data.discountlist.orderDiscountShareList(2和3类型的和)+ate.skuPromotionShareList.(2和3的和)\r\n<br/>3.商家承担：订单级别促销优惠的商家承担金额(data.discountlist.saleMoney,集合遍历累加)+单品级优惠的平台承担(data.saleMoney*skuCount)]","faqStatus":"1","faqSortNum":34,"createTime":1671178171000,"createBy":"weina24","updateTime":1671178248000,"updateBy":"weina24","classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":211,"moduleId":"190","faqType":"3","faqQuestion":"订单应该结给商家的金额（订单展示的本单预计收入）在哪里获取？","faqAnswerUrl":"","faqAnswer":"订单类---订单应结金额接口：settlementAmount字段订单应该结给商家的金额（订单展示的本单预计收入）此接口根据：订单应结消息，收到消息后调取此接口查询","faqStatus":"1","faqSortNum":35,"createTime":1671178571000,"createBy":"weina24","updateTime":null,"updateBy":null,"classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""},{"id":241,"moduleId":"190","faqType":"2","faqQuestion":"分页查询对账单接口billType = 2、billType = 1分别代表什么？","faqAnswerUrl":"","faqAnswer":"1:专送、转自送、同城快送场景下运费发生调整，会展示调整的运费。 br/ 这个调整的运费在哪个接口的哪个字段有返回的？\r\n<br/>2.包装费。 br/ 包装费是常规接口-订单应结金额接口里面的packageMoney（餐盒费）字段吗？还是其他接口的哪个字段？ \r\n<br/>答：billType = 2 表示小时达账单，freightBill = 专送、转自送、同城快送场景下的调整运费 + 包装费，包装费不单独返回\r\nbillType = 1 到家账单，freightBill=运费\r\n<br/>订单列表接口有包装金额单独字段：packagingMoney https://opendj.jd.com/staticnew/widgets/resources.html?groupid=169&apiid=ba3027848c3c4fda9674966e2a466482","faqStatus":"1","faqSortNum":36,"createTime":1689737059000,"createBy":"weina24","updateTime":1702438262000,"updateBy":"xuxiaolong52","classificationFirst":1,"classificationFirstName":"业务问题","classificationSecond":0,"classificationSecondName":""}]},{"moduleId":200,"moduleValues":"健康类","list":[]}],"success":true}